but every time I log onto the site and click the add/change channel lineup, I get a wonderful message instructing me to call customer service. Is that universal to all? So annoying that I can't self-service.
I have read through a lot of the posts on these forums, and it seems a fairly common problem. Also, the Service Center Reps also acknowledge the issue, but they seem to think it has only been recently. The posts I can see here date back to the Summer months with this issue. Clearly not a lot of incentive or a priority to rectify. I agree with your assessment of the ease of Direct TV changes. That is where I think Verizon needs to be in the near future.