but every time I log onto the site and click the add/change channel lineup, I get a wonderful message instructing me to call customer service. Is that universal to all? So annoying that I can't self-service.
I would like to do the same thing. I keep getting a message to call customer service when I attempt to use option provided online. When I was a Direct
TV customer I had full control of my channel line-up online. I could change movie channel anytime I wanted. Calling customer service phone that is not a
I have read through a lot of the posts on these forums, and it seems a fairly common problem. Also, the Service Center Reps also acknowledge the issue, but they seem to think it has only been recently. The posts I can see here date back to the Summer months with this issue. Clearly not a lot of incentive or a priority to rectify. I agree with your assessment of the ease of Direct TV changes. That is where I think Verizon needs to be in the near future.
