Really would like to change my channel lineup online....

[#1]

but every time I log onto the site and click the add/change channel lineup, I get a wonderful message instructing me to call customer service.  Is that universal to all?  So annoying that I can't self-service.

[#2]

I would like to do the same thing.  I keep getting a message to call customer service when I attempt to use option provided online. When I was a Direct

TV customer I had full control of my channel line-up online.  I could change movie channel anytime I wanted.  Calling customer service phone that is not a

a 24 hr service is very fustrating.

[#3]

I have read through a lot of the posts on these forums, and it seems a fairly common problem.  Also, the Service Center Reps also acknowledge the issue, but they seem to think it has only been recently.  The posts I can see here date back to the Summer months with this issue.  Clearly not a lot of incentive or a priority to rectify.  I agree with your assessment of the ease of Direct TV changes.  That is where I think Verizon needs to be in the near future.