07-12-2012 07:31 AM
Just started FIOS service on 6/29.
Want to say up front that my DVR shows as 0% full, only have about 5 or 6 shows recorded right now. Recorded Army Wives on Lifetime on Sunday, started playback and show stopped playing, went back to show description in the menu at about 8 minutes. All the "chapters" show up, but when I choose a chapter past the stop point, it has no effect. When I try to FF or jump past the stop point, show just stops and returns to the menu at the stop point.
I initiated an online chat, the rep reset the box swearing that I would not have the problem ever again. Show still does not play.
Prior to this, some recorded shows had "stutters" where playback would freeze for a second or three, playback would resume and the 3 seconds were lost.
Sounds like a hard drive issue in the DVR?
07-16-2012 08:34 AM
Called Verizon support on this issue. Went through the VRU resetting the DVR, no joy. Got to a real person who also tried the DVR reset. Found that if I started FFing the 2nd recorded show before the "freeze" point, it would get past it, but would lose about 4 min of the show. Verizon rep agreed this was probably a hard drive going bad on the DVR. New DVR being sent out.
Stay tuned for quality report on the replacement DVR.