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Recorded 1 hour show just stops playing at about 8 minutes

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Copper Contributor
Copper Contributor
Posts: 12
Registered: ‎08-29-2011

Recorded 1 hour show just stops playing at about 8 minutes

Message 1 of 4
(859 Views)

Just started FIOS service on 6/29.

Want to say up front that my DVR shows as 0% full, only have about 5 or 6 shows recorded right now. Recorded Army Wives on Lifetime on Sunday, started playback and show stopped playing, went back to show description in the menu at about 8 minutes. All the "chapters" show up, but when I choose a chapter past the stop point, it has no effect. When I try to FF or jump past the stop point, show just stops and returns to the menu at the stop point.

 

I initiated an online chat, the rep reset the box swearing that I would not have the problem ever again. Show still does not play.

 

Prior to this, some recorded shows had "stutters" where playback would freeze for a second or three, playback would resume and the 3 seconds were lost.

 

Sounds like a hard drive issue in the DVR?

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Gold Contributor VII Gold Contributor VII
Gold Contributor VII
Posts: 1,759
Registered: ‎05-22-2010

Re: Recorded 1 hour show just stops playing at about 8 minutes

Message 2 of 4
(851 Views)

Possibility of other problems, but yes, most likely, a failing hard drive in the DVR.

Copper Contributor
Copper Contributor
Posts: 12
Registered: ‎08-29-2011

Re: Recorded 1 hour show just stops playing at about 8 minutes

Message 3 of 4
(832 Views)

Happened to a 2nd recorded show. Got about 8 1/2 min in and froze, no FFing past that point and chapters showed up as "Thumbnail not available" on all. Yikes.

Copper Contributor
Copper Contributor
Posts: 12
Registered: ‎08-29-2011

Re: Recorded 1 hour show just stops playing at about 8 minutes

Message 4 of 4
(812 Views)

Called Verizon support on this issue. Went through the VRU resetting the DVR, no joy. Got to a real person who also tried the DVR reset. Found that if I started FFing the 2nd recorded show before the "freeze" point, it would get past it, but would lose about 4 min of the show. Verizon rep agreed this was probably a hard drive going bad on the DVR. New DVR being sent out.

 

Stay tuned for quality report on the replacement DVR.

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