I just received FIOS t.v. service and noticed that the mute button on the remote did not work, requiring me to use my (Haier) tv remote in additon to the Verizon remote. I tried programming the Verizon remote with the Haier code provided. Now the remote doesn't work at all.! I have to use my Haier remote to turn the tv on and off and then must control the settop box manually. Any assistance would be appreciated. Thank you.
Did you try the other Haier codes provided?
No remotes with preprogrammed codes for hundreds and thousands of tv brands will all work 100%.
My suggestion is to get a real programable remote and program the FiOS box and your TV and other devices into it.
For starters, this is a very old posting thread about a fairly specific remote control problem someone was having several years ago. It is also on the wrong message board, meaning that people who hang out here are usually discussing topics other than remote control issues. Unless a moderator takes pity on you and moves this post, you may want to start a new thread by pressing the red "Enter New Message" button on the top of the FiOS TV Technical Assistance page.
Regardless, you will need to include more information with your post. Such information as which remote you have (2 buttons at the top, or a power button and 4 buttons at the top). Has it just recently stopped working or has it never worked for you? Have you already replaced the batteries with new ones and made sure they are inserted correctly? Each piece of information can help determine if the problem is the remote control or some other circumstance. This will help determine if you need a new remote, if you can get a free replacement, or if you need to pay for a replacement.
In any event, this is a peer-to-peer messaging board. If you want, you can also call tech support at 1(800)VERIZON, and seek assistance there.