Accessibility Resource Center Skip to main content
Get gifts fast with In-Store & Curbside Pickup or same-day delivery.

Remote DVR Problem: Bad Gateway

SOLVED
Reply
Highlighted
Copper Contributor
Copper Contributor
Posts: 5
Registered: ‎02-02-2010

Remote DVR Problem: Bad Gateway

Message 1 of 9
(2,585 Views)

I am away from home and having difficulty programming my DVR remotely.  My DVR shows as enabled, but the Bad Gateway  and settop box not responding  messages keep showing up.  Is there anything I can do to solve this problem before I get home next week?  I would appreciate any help I can get.

1 ACCEPTED SOLUTION

Accepted Solutions
Highlighted
Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 158
Registered: ‎01-04-2011

Re: Remote DVR Problem: Bad Gateway

Message 4 of 9
(2,525 Views)

Hello JMF,

I received your information and have resolved the gateway issue you were experiencing. You should be all set now. Please try the access again.

 

Thanks,

Mike_VZ
Verizon Support


Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms of Service, or your Customer Agreement Terms and Conditions or Plan.

View solution in original post

8 REPLIES 8
Highlighted
Contributor
Contributor
Posts: 1
Registered: ‎02-09-2012

Re: Remote DVR Problem: Bad Gateway

Message 2 of 9
(2,583 Views)

Hello- I was having the same issue and contacted Verizon Tech Supoort via on line chat. They were able to resolve the issue within a few minutes. You may want to be in front of your TV when you call b/c they need some system information. Good luck!

Highlighted
Copper Contributor
Copper Contributor
Posts: 5
Registered: ‎02-02-2010

Re: Remote DVR Problem: Bad Gateway

Message 3 of 9
(2,568 Views)

The prblem is I'm not at home and cannot be in front of my TV to provide system information, or check my router etc.

Highlighted
Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 158
Registered: ‎01-04-2011

Re: Remote DVR Problem: Bad Gateway

Message 4 of 9
(2,526 Views)

Hello JMF,

I received your information and have resolved the gateway issue you were experiencing. You should be all set now. Please try the access again.

 

Thanks,

Mike_VZ
Verizon Support


Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms of Service, or your Customer Agreement Terms and Conditions or Plan.

View solution in original post

Highlighted
Contributor
Contributor
Posts: 1
Registered: ‎02-26-2012

Re: Remote DVR Problem: Bad Gateway

Message 5 of 9
(2,163 Views)

Hi,

can you provide info on fixing the bad gateway issue?

Thanks

Highlighted
Contributor
Contributor
Posts: 1
Registered: ‎02-29-2012

Remote DVR Problem: Unable to Process your Request

Message 6 of 9
(2,095 Views)

Hey Mike!

 

Remote DVR from the website doesn't seem to be working for me.  I get a "We are unable to process your request" error.  I can remote DVR using my iPhone though.  Please help!

 

Thanks,

Sonny

Highlighted
Bronze Contributor I
Bronze Contributor I
Posts: 74
Registered: ‎01-18-2012

Re: Remote DVR Problem: Bad Gateway

Message 7 of 9
(1,667 Views)

this does seem to be a recurring problem and not just in one locale eh. I too have it (again) and have tried the IHA reset (to no avail)...turned the DVR off/on, nope...but haven't done a power recycle (unplugging it - last resort as it takes awhile to get everything downloaded/resynced).

sooooooooooo, how do I recover from the BAD GATEWAY error?

TIA...RK

Highlighted
Contributor
Contributor
Posts: 1
Registered: ‎04-25-2012

Re: Remote DVR Problem: Bad Gateway

Message 8 of 9
(1,647 Views)

I have this problem also where I can't program my DVR while my PC is even connected to the Verizon router that the DVR is connected to.  I've rebooted the router, unplugged the DVR, turned off my PC firewall, to no avail.  This keeps happening, this is not the first time.  Verizon fixed it before.  Do I have to keep calling Verizon support to get this fixed?? 

Highlighted
Contributor
Contributor
Posts: 1
Registered: ‎05-01-2012

Re: Remote DVR Problem: Bad Gateway

Message 9 of 9
(1,542 Views)

I am also having the bad gateway problem and would like to know what needs to be done to resolve this issue.

 

Thanks!

How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.
Covid19


Browse Categories
Categories:
Posts

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.