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Select package is misleading because it drops FoxNews, FoxBusiness, and SyFy

Select package is misleading because it drops FoxNews, FoxBusiness, and SyFy

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Contributor BSMan
Contributor
Posts: 4
Registered: ‎07-29-2010
Message 1 of 5
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I was happy to see the new Select package because we do not need any of the sports (or foreign language) stations, and it said that there were no sports.  I had the Prime package, so I renewed with the Select package under the assumption that I'd get everything I had (plus BBC America) but no sports channels.  Much to my sruprise, Verizon eliminated SyFy, FoxNews, and FoxBusiness (even though they kept MSNBC and CNN).  This is a misleading description for the Select package and these channels should be included in that package.

 

I called Verizon and was basically told (in nicer words) tough!  No, I don't want to "upgrade to a more expensive package that includes sports channels.

 

When I was ordering the website was not helpful because the so called comparison where you can choose one or more packages shows ALL of the channels including ones that cost additional money, rather than just showing the channels included in each chosen package.  Looking through hundreds of channels, probably 50% or more costing additional money in each package is crazy.  It should show only the channels included in each package so you can easily compare your current package to whatever other packages you've chosen.

 

It appears that Verizon doesn't really care about it's customers when they create false promises like this select package.  Yes, it doesn't include sports networks, but other networks are also dropped that are in the prime package, the next one up and the lowest level package other than one that just provides basic broadcast channels.

4 REPLIES 4
Silver Contributor V
Silver Contributor V
Posts: 628
Registered: ‎06-06-2014

Verizon is getting rid of Select HD as they are moving over to the Custom HD package. If it's not yet available where you are it will be very soon. I already have it.

They give you base channels then you get to pick 2 channel packs then it's $10 more for anymore you want.

This will not work for a lot of people though if they watch several different channels, but it is worth looking into. For me it works because all of the channels I watch are in the 2 packs I chose.

I can live without everything else.

If you save money with custom hd is another thing where it might save for some, but not others.

 

You can see more as well as the channel pack choices here. Just pay no attention to the prices shown on the page as it will vary for exsisting customers.

 

http://www.verizon.com/home/fiostv/?CMP=DMC-CVD_ZZ_FT_Z_TV_N_Z001

Contributor BSMan
Contributor
Posts: 4
Registered: ‎07-29-2010

I looked at the custom package and it does not work well as far as I am concerned:

 

1.  BBC America is not available in the custom or the next level package, but is supplied in the select package (which I'm happy about).

2.  It looks like you are forced into paying for some sports channels and foreign language channels to get some of the regular channels.  The custom package does not appear to provide a grouping of channels that would meet my needs.  And I have no idea of how much Verizon will rip me off for it.

3.  Not sure of the cost, but it appears that it would end up costing more than the select package.

 

I want to eliminate the sports channels (and foreign language channels), but include BBC America and the others that were in the preferred package.  As I mentioned in my initial post, eliminating FoxNews, Fox Business, and SyFy from the select package, which is supposed to just drop the sport channels, makes no sense.

Silver Contributor V
Silver Contributor V
Posts: 628
Registered: ‎06-06-2014

I agree a lot of the channel choices for packages make no sense. Even in the custom packs you have Discovery in the news and info pack and tv land in kids. Makes no sense to me.

They are probably doing it on purpose to make it hard for people to get everything they want out of just the 2 included packs so they will add a 3rd for $10 more.

 

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Contributor adicecream
Contributor
Posts: 8
Registered: ‎09-04-2011

I was really excited to see the custom pack announcement.  But none of the packs include the tennis channel, which is my number one reason for having FIOS.  

 

So I hope this works for some of you.  I have to continue my overpriced bundle.

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