10-22-2013 06:12 PM
I have received two email notices, thanking me for my rental of a video that neither I nor my roommate have rented. The first movie was for free, so I didn't think much of it; I thought it was a marketing gimmick. The second email indicated that the movie would be charged $4.99 (plus taxes and fees). I'm really furious that this has happened now, and I'm trying to figure out why this is happening. No one has watched these movies, and I've just verified that my Flex View Library is completely empty. Who is renting these movies, and who is errantly charging my account for these rentals?
I tried to find an email for someone, but obviously Verizon does not believe in receiving any email comments. I do not want to speak to any Verizon-bot, and I'm not in the mood to talk to a live representative right now. I just want whoever is causing this problem to cease, desist, and pay for whatever charges that I'm being erroneously charged. I sincerely hope that I do not need to cancel my subscription with Verizon, because it's only been three months since I joined back with FIOS. I've never had this problem with FIOS before, and I hope I never have this problem again.
If there is anyone who can assist with this issue, please let me know what the best practice is to resolve this issue.
10-23-2013 08:50 AM
You need to call them and explain what is going on otherwise its possible it will happen again. They need to find out what the issue is.
It would be a good idea to have them out 3rd party blocking on your account as well. See this page. http://www.verizon.com/support/residential/phone/homephone/billing/privacy+and+security/unauthorized...
10-23-2013 09:04 AM
I suggest you establish a purchase pin code for VOD. This way if anyone does attempt to use VOD they would be required to put in the PIN. You would need to do this on all STBs. In case someone is screwing around with you they would NOT be able to watch VOD without knowing the code.