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Sports Channels pkg.....revisted

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nuttyirishman
Bronze Contributor I
Bronze Contributor I
Posts: 56
Registered: ‎04-18-2009

Sports Channels pkg.....revisted

Message 1 of 6
(5,704 Views)
When I 1st signed up for the FIOS bundle, I was assured that the Sports Channels (300-318?, and HD), were a part of my HD Extreme lineup. However, my bill showed the $7.99 extra charge.  I fought with CS, sighting the channel lineup on the Verizon website ( which include these channels in HD Extreme),  the Verizon salesman who signed me up, and the tech who installed it.  All  of which said I should NOT be charged for the channels.   I live in South Jersey (Sicklerville),  16 miles from Philadelphia in zip code 08081.  This is certainly NOT the North Jersey/New York area where these channels are seperate.  What goes here?  All I can get from CS is that there may be a "glitch" in their system that puts my zip with those up North.   I want the channels, but not the extra charge.        Bob
5 REPLIES 5
psumatt
Bronze Contributor II
Bronze Contributor II
Posts: 188
Registered: ‎08-04-2008

Re: Sports Channels pkg.....revisted

Message 2 of 6
(5,638 Views)

Nutty-

You are right - you shouldn't be charged for these. Send a message to CharlesH here on the site. He can get you squared away. 

nuttyirishman
Bronze Contributor I
Bronze Contributor I
Posts: 56
Registered: ‎04-18-2009

Re: Sports Channels pkg.....revisted (for Charles!)

Message 3 of 6
(5,570 Views)

Charles, can you please help me get this fixed?   I dropped the Sports Channels for now, but would prefer to have them added back into my HD Extreme Package without an additional charge.  PLease {edited for privacy} PM me  .  Thank you!     Bob

Message Edited by ElizabethS on 08-04-2009 04:10 PM
nuttyirishman
Bronze Contributor I
Bronze Contributor I
Posts: 56
Registered: ‎04-18-2009

Re: Sports Channels pkg.....revisted

Message 4 of 6
(5,504 Views)
 

CHARLESH can you please help me with this?   My zip should be connected to the Philly area, not North Jersey/New York!

 

 

  Thanks, Bob

Message Edited by ElizabethS on 08-05-2009 05:34 PM
nuttyirishman
Bronze Contributor I
Bronze Contributor I
Posts: 56
Registered: ‎04-18-2009

Re: Sports Channels pkg.....revisted

Message 5 of 6
(5,461 Views)
CHARLESH, where are you?
CharlesH
Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 895
Registered: ‎12-01-2008

Re: Sports Channels pkg.....revisted

Message 6 of 6
(5,455 Views)
Please contact me in a Private message.
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