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Sundance Channel-Advertised as available when it is not

Sundance Channel-Advertised as available when it is not

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Contributor
Contributor
Posts: 5
Registered: ‎01-25-2014

Sundance Channel-Advertised as available when it is not

Message 1 of 5
(2,683 Views)

I just started with FIOS about a week ago. We now have FIOS TV Prime HD. The Sundance Channel was advertised in black in white in the channel guide as being available on Prime.   It is not. 

 

We then ordered the Showtime-Starz Entertainment Pack.  The Verizon website clearly states that Sundance is available with this "Pack."  It is not.  Thus we've now ordered two TV services that are not as advertised. 


Does Verizon see a problem here, or is being loose with the facts just part of the marketing strategy?

 

(We tried to take this up with Customer Service both on chat and on the phone.  Talking to Verizon Customer Service is like talking to a wall.  It seems as if they have absolutely no authority to engage in a discussion.  Thus they repeat apparent pre-scripted replies repeatedly.  I find this very frustrating)

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Contributor
Contributor
Posts: 5
Registered: ‎01-25-2014

Sundance Channel-Advertised as available when it is not

Message 2 of 5
(2,682 Views)

I just started with FIOS about a week ago. We now have FIOS TV Prime HD. The Sundance Channel was advertised in black in white in the channel guide as being available on Prime.   It is not. 

 

We then ordered the Showtime-Starz Entertainment Pack.  The Verizon website clearly states that Sundance is available with this "Pack."  It is not.  Thus we've now ordered two TV services that are not as advertised. 


Does Verizon see a problem here, or is being loose with the facts just part of the marketing strategy?

 

(We tried to take this up with Customer Service both on chat and on the phone.  Talking to Verizon Customer Service is like talking to a wall.  It seems as if they have absolutely no authority to engage in a discussion.  Thus they repeat apparent pre-scripted replies repeatedly.  I find this very frustrating)

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Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 4,437
Registered: ‎12-16-2012

Re: Sundance Channel-Advertised as available when it is not

Message 3 of 5
(2,619 Views)

They removed it from the Showtime/Startz package several months ago (October?).  I believe its now only available in the Ultimate package.

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Silver Contributor II
Silver Contributor II
Posts: 334
Registered: ‎04-24-2014

Re: Sundance Channel-Advertised as available when it is not

Message 4 of 5
(2,075 Views)

so this is undoubtedly a problem that needs solving, if indeed it (sundance) 

is still being touted as available on the website in those packages months after its removal from package

 

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Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 5,175
Registered: ‎08-05-2008

Re: Sundance Channel-Advertised as available when it is not

Message 5 of 5
(2,053 Views)

@tns_2 wrote:

They removed it from the Showtime/Startz package several months ago (October?).  I believe its now only available in the Ultimate package.


FWIW I have Sundance HD (and I guess SD) in Extreme. Shhhhh, don't tell Verizon, it might be a mistake..... Smiley Very Happy

 

__________________________________
Justin
FiOS TV: Extreme HD, Internet: 50/50, Digital Voice
VMS Enhanced Service: 1 server, 2 clients
Keller, TX 76248 (VHO 1)

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