×

Switch Account

TV commercial sound level.

Reply
Highlighted
Contributor
Contributor
Posts: 3
Registered: ‎07-15-2012

TV commercial sound level.

Message 1 of 12
(3,060 Views)

I have called Verizon 4 times on this issue and I still have trouble. They seemed to have done a software upgrade that now only allows 2 to 4 per hour of at least 20db increase in sound level.  This is very annoying.

11 REPLIES 11
Highlighted
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 5,175
Registered: ‎08-05-2008

Re: TV commercial sound level.

Message 2 of 12
(3,056 Views)

I don't hear that at all here, at least on any of the channels I watch. Where are you located, and is it only on specific channels or on most/all channels?

 

__________________________________
Justin
FiOS TV, 25/25 Internet, and Digital Voice user
QIP7232, QIP7100-P2, IMG 1.9.1
Keller, TX 76248

 

 

Highlighted
Contributor
Contributor
Posts: 3
Registered: ‎07-15-2012

Re: TV commercial sound level.

Message 3 of 12
(3,053 Views)

I am in S. California and the channels that are effected are the new channels: CNN, FOX etc.  The only channels that aren't effected now are ABC,NBC,CBS.

Highlighted
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 5,175
Registered: ‎08-05-2008

Re: TV commercial sound level.

Message 4 of 12
(3,048 Views)

@dra wrote:

I am in S. California and the channels that are effected are the new channels: CNN, FOX etc.  The only channels that aren't effected now are ABC,NBC,CBS.


OK, I should have also asked before, are they ads for local services or companies, or national ads? The reason I ask that is Verizon does insert some local ads into the stream and yes, my experience is that some of them are somewhat louder than other ads. Not like what you are describing, but louder. If it is only local ads, then it is a problem at the FiOS location where the ads are inserted; if national, we should all be affected, and I am not.

 

Also, which VHO are you in? If you don't know, you can find out on your STB:

 

Menu ==> Settings ==> System Information ==> VHO ID ==> the last two digits of the four digits shown

 

Since you say the news channels are affected, does that mean that the sports channels, other cable channels are not affected?

 

Obviously I as just another customer can't do anything about your issue, but if you can provide as complete info as possible on what you are seeing/hearing maybe we can get someone from Verizon to look into it. Please keep in mind that the Verizon Forums are for users to help other users, not for users to get help directly from Verizon. But I will try to get some help for you when we get things pinned down better.

 

__________________________________
Justin
FiOS TV, 25/25 Internet, and Digital Voice user
QIP7232, QIP7100-P2, IMG 1.9.1
Keller, TX 76248

Highlighted
Contributor
Contributor
Posts: 3
Registered: ‎07-15-2012

Re: TV commercial sound level.

Message 5 of 12
(3,045 Views)

VHO=3303

These are not network commercials and I have talked extensively with Verizon about this to no avail.  I have put my Dolby setting on high etc, still I get blasted to the point of inverting my speaker cones.

Highlighted
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 5,175
Registered: ‎08-05-2008

Re: TV commercial sound level.

Message 6 of 12
(3,041 Views)

@dra wrote:

VHO=3303

These are not network commercials and I have talked extensively with Verizon about this to no avail.  I have put my Dolby setting on high etc, still I get blasted to the point of inverting my speaker cones.


OK, let me see if I can get you some help. No promises.......

 

__________________________________
Justin
FiOS TV, 25/25 Internet, and Digital Voice user
QIP7232, QIP7100-P2, IMG 1.9.1
Keller, TX 76248

Highlighted
Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 3,220
Registered: ‎02-24-2011

Re: TV commercial sound level.

Message 7 of 12
(3,024 Views)

Sorry to hear about the sound problems you are having. I would suggest setting the audio dynamic range to either High or Off in the boxes audio. Since the surround sound system processes the volume and changes it based on its settings, try not using the sound output to the surround sound. Instead listen to the sound out of the TV speakers to see if you have the same volume spikes on either High or Off for the dynamic range settings.

Anthony_VZ

**If someones post has helped you, please acknowledge their assistance by clicking the red thumbs up button to give them Kudos. If you are the original poster and any response gave you your answer, please mark the post that had the answer as the solution**

Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or plan

Highlighted
Gold Contributor V
Gold Contributor V
Posts: 2,070
Registered: ‎08-07-2008

Re: TV commercial sound level.

Message 8 of 12
(3,002 Views)

@Anthony_VZ wrote:

Sorry to hear about the sound problems you are having. I would suggest setting the audio dynamic range to either High or Off in the boxes audio. Since the surround sound system processes the volume and changes it based on its settings, try not using the sound output to the surround sound. Instead listen to the sound out of the TV speakers to see if you have the same volume spikes on either High or Off for the dynamic range settings.



I am also in VHO3.  Currently I am not experiencing the sound problems described by the OP regarding locally-inserted commercials, although I used to.  Quite awhile back, probably a year or so (maybe around when IMG 1.9 was deployed), the problem went away for me.  Maybe it's because of the settings that I have.  My Dynamic Range control is set to Heavy, the Audio Format is set to Surround, and I'm using a Denon AVR receiver via HDMI for the audio, not the TV speakers. 

Highlighted
Gold Contributor VII Gold Contributor VII
Gold Contributor VII
Posts: 1,759
Registered: ‎05-22-2010

Re: TV commercial sound level.

Message 9 of 12
(2,997 Views)

Are you exaggerating?  20 DB is a deafening increase, and I would expect to hear complaints from everyone.

 

Verizon Ads?  If not the problem is more likely with the providers.

 

Note that a 6 DB increase + a loud ad is the most you should expect when a program switches from Dolby Digital to PCM for a commercial.

Highlighted
Bronze Contributor II
Bronze Contributor II
Posts: 94
Registered: ‎05-19-2009

Re: TV commercial sound level.

Message 10 of 12
(2,987 Views)

These louder commercials are local insert ads and come into your STB from another source which explains the variation (much louder) in volume. 

 

The best way to fix this is to call the specific sponsor and tell them you need to switch their commercial off due to its loud and disturbing volume. They pay Verizon to run their ads and I'm sure they don't want anyone to not watch. I'm sure with this word in their ear they will see to it the volume is normalized with the surrounding program. Nothing talks louder than a sponsor's $!  

Drewdove
How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.
Covid19


Browse Categories
Categories:
Posts

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.