09-26-2011 05:25 PM
Game number 3 comes and goes by the way side. NY Rangers vs. Philly Flyers supposed to be broadcast on Versus HD tonight. However, local programming (The Comcast Network) has the rights to the game. Thus, the game is blacked out on Versus HD and I'm left with the incredibly stunning hockey action in SD on The Comcast Network. Please note that I'm not complaining about blackouts here (althought I think those ideas are a bit archaic in the world of pay TV). I'm upset that my provider doesn't provide me an HD feed (which I pay extra for) of The Comcast Network. Thus, Versus is off the hook, The Comcast Network is off the hook, and I'm left to point the finger... again... at Verizon FiOS. How long will it be before we bring this channel to the HD lineup.
PS. Before one of the admins responds to this with the usual... "Great idea, you should post it in the appropriate forum"... save your keystrokes! I, and many others have tried the suggest a channel route and have seen very little done. If you're going to have these forums for your customers, might I suggest having answers for us. If you don't have answers, then go to your bosses and demand them. Customer service folks.
Many thanks for taking the time... again... to read my post.
09-30-2011 02:21 AM
I apologize you are not happy with our responses to customers suggestions. We are always looking for customer input to make changes to the FiOS system. There have been customer suggestions for channels that have been successful, the most recent was for MSG in HD. We just won the rights through much persistence to be able to offer it in areas that we were not able to offer it before. http://libn.com/2011/09/23/fcc-tells-cablevision-to-give-fios-msg-in-hd/ . We do post numerous solutions in these forums, that is why we have them. Ideas though is a different ball park, they are mere suggestions. Just because someone has an idea, doesn't mean it will go to fruition though. The way to get those ideas to the people responsible for making those decisions is through the Idea Forums at http://forums.verizon.com/t5/Verizon-Idea-Exchange/ct-p/ideaexchange . We will never be able to adopt everyone else's suggestions, but as we see trends we act upon them. So if you would like a chance of that channel being adopted, please submit your idea there that way others can vote on it and we can see how popular it is.
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12-02-2011 08:55 PM
Any update on the adding The Comcast Network in HD to the South Jersey Verizon FiOS lineup? I see that MSG HG has been successfully added in certain areas. How goes your fight to bring us TCN HD? The hockey season is well underway, and I've already missed a few games in HD due to this situation. Hope to see that message soon announcing TCN in HD on channel 577 : )
03-02-2012 05:02 PM
This isn't going to get any better in the next couple months. There are all sorts of Phillies games scheduled to be shown on the Comcast Network in March and April.