I was hoping that Verizon would provide a customer support e-mail address but I couldn't find it. I'm unhappy about a number of things with FIOS TV. First I signed on because of what seemed like a good deal but unlike cable I needed to pay for an adapter for each TV in the house ranging from 5.99 to 16.99 per month. Not such a deal. The order of channels is somewhat annoying with the additional fee channels inter mixed so that you have to scroll through them to find what you want. Then I found that BBC America, a channel that was part of the basic with cable was part of a premium package which included a host of channels I didn't want. It had been available on demand but that has gone away. So none of these things may be major, they are annoying enough that when the deal ends I will be done.