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True Blood only 6 episodes showing

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lalala
Copper Contributor
Copper Contributor
Posts: 8
Registered: ‎01-04-2010

True Blood only 6 episodes showing

Message 1 of 17
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I can only see Episodes 1-6 of True Blood on on demand.  According to HBO all 12 episodes are supposed to be available until 1/11.  Any suggestions?

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lalala
Copper Contributor
Copper Contributor
Posts: 8
Registered: ‎01-04-2010

Re: True Blood only 6 episodes showing

Message 4 of 17
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Thank you!  That's really helpful.  I appreciate it.

View solution in original post

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VZ_Christian
Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 144
Registered: ‎07-16-2009

Re: True Blood only 6 episodes showing

Message 2 of 17
(8,886 Views)

lalala,


It certainly would seem odd that only the first 6 episodes of True Blood are showing. I verified that that is, in fact, all that's available in your area. I, however, do not know why that is. So I'm going to investigate the issue with the group that manages Video on Demand assets and see what's going on and if/what the ETR on that is. I'll keep you posted.


Regards, Chris

Christian
Verizon Telecom
Fiber Solution Center


Notice: Content posted by Verizon employees is meant to be informational and does not supercede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or Plan.

VZ_Christian
Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 144
Registered: ‎07-16-2009

Re: True Blood only 6 episodes showing

Message 3 of 17
(8,884 Views)

lalala,


I was able to reach out to the Video Content Management Center and they confirmed that there should be all 12 eps available.  They are working on correcting the issue now and said that the remaining 6 eps should be available to you in approximately 12 hours!!!


Sorry for the delay in getting these TB eps to you!!!


Regards,

Chris

Christian
Verizon Telecom
Fiber Solution Center


Notice: Content posted by Verizon employees is meant to be informational and does not supercede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or Plan.

lalala
Copper Contributor
Copper Contributor
Posts: 8
Registered: ‎01-04-2010

Re: True Blood only 6 episodes showing

Message 4 of 17
(8,883 Views)

Thank you!  That's really helpful.  I appreciate it.

View solution in original post

VZ_Christian
Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 144
Registered: ‎07-16-2009

Re: True Blood only 6 episodes showing

Message 5 of 17
(8,879 Views)

We do aim to please!!!  Enjoy the shows!  And let us know if there's anything else we can do to help.  =0D


Regards,

Chris

Christian
Verizon Telecom
Fiber Solution Center


Notice: Content posted by Verizon employees is meant to be informational and does not supercede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or Plan.

lalala
Copper Contributor
Copper Contributor
Posts: 8
Registered: ‎01-04-2010

Re: True Blood only 6 episodes showing

Message 6 of 17
(8,807 Views)

Hi Chris,

The problem is almost solved...I can now see 11 of the 12 episodes.  The last episode is not yet up.  If you could follow up one more time and see if they can add the last one, I'd appreciate it.

Thanks.

VZ_Christian
Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 144
Registered: ‎07-16-2009

Re: True Blood only 6 episodes showing

Message 7 of 17
(8,722 Views)

Are you still only seeing 11 episodes?  I know that we hadn't reached  the ETR yet when you posted, so I'm hoping that it's just a matter of them having not uploaded the 12th ep yet.


LMK.


Regards,

Chris

Christian
Verizon Telecom
Fiber Solution Center


Notice: Content posted by Verizon employees is meant to be informational and does not supercede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or Plan.

tperez6305
Contributor
Contributor
Posts: 4
Registered: ‎01-01-2010

Re: True Blood only 6 episodes showing

Message 8 of 17
(8,715 Views)

Hi,

I know that this is marked as "solved", but I'm having the same problem.  As of right now, only episodes 1 through 6 and 12 are showing (no 7 through 11).  Under HD, only episodes 1 through 6 are listed...  I, too, checked with HBO and I think they should be available in my area...(?)  Could you please help?

 

Thank you!

VZ_Christian
Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 144
Registered: ‎07-16-2009

Re: True Blood only 6 episodes showing

Message 9 of 17
(8,688 Views)

tperez6305,


Hey, I responded to your PM.  Take a looksie and let me know how that works out for you.


Regards,

Chris

Christian
Verizon Telecom
Fiber Solution Center


Notice: Content posted by Verizon employees is meant to be informational and does not supercede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or Plan.

lalala
Copper Contributor
Copper Contributor
Posts: 8
Registered: ‎01-04-2010

Re: True Blood only 6 episodes showing

Message 10 of 17
(8,675 Views)

Chris,

Yeah, I'm still seeing only 11 episodes.  

Thanks for continuing to follow up on this.

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