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Upgrade to HD Ultimate plan, lost HD premiums.

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BesterP12
Contributor
Contributor
Posts: 2
Registered: ‎01-23-2010

Upgrade to HD Ultimate plan, lost HD premiums.

Message 1 of 4
(5,643 Views)

I recenlty took advantage of the HD Ultimate+35/35 plan. However, my roomate just noticed that none of our boxes are showing HD premiums.  They keep saying we're not subscribed.  All other HD stations seem to be ther as are the SD premium stations.  I tried resetting the boxes, but nothing. Just wondering if there's anything I can do before I call and possibly spend a long time on hold since I'll be busy this weekend.

3 REPLIES 3
ksoza
Nickel Contributor
Nickel Contributor
Posts: 39
Registered: ‎01-10-2009

Re: Upgrade to HD Ultimate plan, lost HD premiums.

Message 2 of 4
(5,607 Views)

The Ultimate HD plan does not include all premiuims in most regions.  It includes SHOWTIME, FLIX, The Movie Channel and EPIX.  Depending on where you are, you will need to add for HBO, STARZ and some others through 2 package add ons, which can total around $30 more.  I would call and see what they can do for you.

BesterP12
Contributor
Contributor
Posts: 2
Registered: ‎01-23-2010

Re: Upgrade to HD Ultimate plan, lost HD premiums.

Message 3 of 4
(5,568 Views)

Now I don't seem to have the SD feeds.  I could have sworn those were still there.

VZ_Kim
Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 135
Registered: ‎01-23-2010

Re: Upgrade to HD Ultimate plan, lost HD premiums.

Message 4 of 4
(5,375 Views)

Hi BesterP12, sorry to hear you are not getting your premiums in HD. I can help with that if you are still having a problem.

Send me a pm if you still need help.

 

Kim

Verizon Telecom

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Kim
Verizon Telecom
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