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VOD - When resuming show, it always begins from the beginning

VOD - When resuming show, it always begins from the beginning

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Copper Contributor CLB817
Copper Contributor
Posts: 7
Registered: ‎11-11-2011
Message 1 of 12
(2,520 Views)

This is very aggravating and I am not going to wait on hold (especially on a holiday) to get this resolved. If I have not finished a VOD episode and return to watch it later, whenever I resume the episode, it goes back to the very beginning of the show. I have to fast forward to the point I was at before. This has happened numerous times. Someone please tell me how this can be resolved. Thanks.

11 REPLIES 11
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Bronze Contributor II
Bronze Contributor II
Posts: 540
Registered: ‎10-05-2011
Message 2 of 12
(2,512 Views)

That's definitely strange.  I just watched an on demand movie and I'll admit that it's nice having the option of watching it now or later and the guide really makes sure to confirm that you are the account holder who wants to make the rental.  I was able to hit the pause button while I went to the bathroom and that worked all right.

 

Gold Contributor V
Gold Contributor V
Posts: 1,426
Registered: ‎08-05-2008
Message 3 of 12
(2,506 Views)

There is a bug in VOD right now that Verizon is aware of but no ETA on a fix.

Copper Contributor CLB817
Copper Contributor
Posts: 7
Registered: ‎11-11-2011
Message 4 of 12
(2,444 Views)

It's over a month later and I'm still having this issue....Frustrating!

Contributor CaliforniaBoy
Contributor
Posts: 1
Registered: ‎01-19-2012
Message 5 of 12
(2,395 Views)

I've had the same problem for several months now...and spent hours on the phone with customer service and billing people. They said it's a known issue but no resolution in sight...really frustrating.  They did give me a $35 credit twice so far but I have to call & go through all the waiting to get it....it was supposed to be a $35 credit every month for a year.

Contributor katie_soh
Contributor
Posts: 3
Registered: ‎05-11-2012
Message 6 of 12
(2,258 Views)

Once again, I've given up on a movie--a movie I paid $10 for--because I paused it and when I got back, all of about 5 minutes later, it had gone back to the beginning.  I'm not about to replay 120 minutes of a movie at  2X speed, whiich is as fast as it goes. A check of the forums makes it clear this has been a problem for over a year.  Absurd.    Flextime my butt--there's nothing flexible about a movie you have to watch as if it were broadcast--if I can't pause it, why am I paying for it? 

I doubt if anyone will bother to answer this, but it has happened several times now, and I'm fed up. 

Contributor Stavros
Contributor
Posts: 4
Registered: ‎10-01-2011
Message 7 of 12
(2,194 Views)

I've been having the same problem and am adding this reply in the hopes that more posts may lead to some information or assistance from a Verizon rep.

Moderator Moderator
Moderator
Posts: 2,060
Registered: ‎03-10-2011
Message 8 of 12
(2,192 Views)

@Stavros wrote:

I've been having the same problem and am adding this reply in the hopes that more posts may lead to some information or assistance from a Verizon rep.


Just a friendly reminder, this is a forum where users help other users. It looks like your issue may require a Verizon representative to review your account details. Please contact our customer service team via live chat or email at: http://www22.verizon.com/content/contactus/

Copper Contributor Beelzel
Copper Contributor
Posts: 18
Registered: ‎11-18-2011
Message 9 of 12
(2,138 Views)

That is a totally inane answer from a Verizon rep on the issue of having to restart (" It looks like your issue may require a Verizon representative to review your account details" - really?) a movie every time it is paused.

 

The only favorable workaround that have been tossed about (since it seems that this problem of restarting a movie over and over again - is perhaps very low on the "list of fixes") ... keep the movie running when you go to the fridge (or wherever) then just back it up (at a snails pace of 2X) ... better than having to run through an hour or so on a minimal "Fast Forward"

Contributor cap10john
Contributor
Posts: 3
Registered: ‎06-24-2012
Message 10 of 12
(2,114 Views)

I have the same complaint!  I've had this happen over and over again for MONTHS!!  Even worse, many of the VOD shows will not let you fast forward faster than 2X.

 

If VERIZON does't get off their butts and get this fixed, I'm planning on cancelling the service.

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