I've been having the same problem and am adding this reply in the hopes that more posts may lead to some information or assistance from a Verizon rep.
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I continue to experience this problem. This issue was reported 2 years ago!!!! Can Verizon not listen to customers! Does Verizon not have the ability to improve its service!
I do take exception to ORNAHP's response ... to call customer service. This is a perfectly good forum to discuss the shortcomings of the VZN service, particularly when VZN is SO delinquent on repairing a horrible flaw.
I will be calling customer service to get my money back!
It's a known bug with the VOD platform and is documented by VZ's engineers. There was supposed to be a fix coming in 2012, not sure if it was implemented, maybe just not enough people making noise about it to make it high priority.