02-17-2013 03:36 AM
I've been having the same problem and am adding this reply in the hopes that more posts may lead to some information or assistance from a Verizon rep.
Just a friendly reminder, this is a forum where users help other users. It looks like your issue may require a Verizon representative to review your account details. Please contact our customer service team via live chat or email at: http://www22.verizon.com/content/contactus/
I continue to experience this problem. This issue was reported 2 years ago!!!! Can Verizon not listen to customers! Does Verizon not have the ability to improve its service!
I do take exception to ORNAHP's response ... to call customer service. This is a perfectly good forum to discuss the shortcomings of the VZN service, particularly when VZN is SO delinquent on repairing a horrible flaw.
I will be calling customer service to get my money back!
FYI, this only happens when the pause times out.
02-17-2013 05:55 AM
It's a known bug with the VOD platform and is documented by VZ's engineers. There was supposed to be a fix coming in 2012, not sure if it was implemented, maybe just not enough people making noise about it to make it high priority.