VOD credit limit not resetting when bill is paid.
BillPost
Newbie
I am not able to purchase VOD (again) I can watch anything that is free, but get a VOD_276 error when I try to buy anything.  My credit limit is 600.00, my balance is 0, so it's not that I'm over my purchase limit.   The VOD Usage Verification Center says that
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Re: VOD credit limit not resetting when bill is paid.
ElizabethS
Moderator Emeritus

Hi BillPost

Sorry you are having difficulty, an agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or help you resolve your issue.

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Re: VOD credit limit not resetting when bill is paid.
Brockmil123
Newbie

I have the exact same problem, except I haven't found anyone who can help me reset my credit limit. Every rep gives me a different answer. When I click the buy button, I fully intend to pay Verizon for the PPV and do not like receiving the same error message over and over. I will be calling and asking for a manager tomorrow.

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