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VOD not working--tech and customer service unable to help

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retiredme
Silver Contributor II
Silver Contributor II
Posts: 287
Registered: ‎10-26-2008

Re: VOD not working--tech and customer service unable to help

Message 11 of 13
(1,707 Views)

I had a message from VZ this morning stating that a VOD system revamp was going to be in the works for the next two days. From what I have read here and elsewhere, this is a result of a lawsuit alleging patent infringement, and VZ has had to rework it's VOD system as a result. I think they do this in regional stages, but it is possible that there may be some systemic problems as upgrades are done. I, too, have had some VOD issues over time, and have vowed to not use VOD until this is all settled.

fkintx
Contributor
Contributor
Posts: 1
Registered: ‎09-07-2012

On Demand Working, but no new content for 2 months

Message 12 of 13
(1,206 Views)

My kids are complaining that VOD is working, but all the content is extremely dated.  Like 2 months old, when they are used to getting new episodes the next day or at least the same week in which they air.  

 

I did recently cancel my Starz package, but kept my DVR intact.  Can someone check on this for me?  Thx

Ghawk
Contributor
Contributor
Posts: 1
Registered: ‎11-29-2012

Re: VOD not working--tech and customer service unable to help

Message 13 of 13
(1,036 Views)

Same problem.  Error message, called number on screen, told about non-existent credit issue, acknowlegement, referred to tech support, referred back to customer service, round and round----nearly a year of this!!!!

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