Couldn't sleep at 3 a.m. so I figured I'd scroll through VOD to watch a movie. It didn't work. I called and after 20 minutes of waiting for tech support, I was told that VOD could be out anytime between midnight and 6 a.m. for maintenance. When I suggested that it might be a good idea if the error message gave that information, I was told that this info could be found in my terms of service. My question is: how often can I expect this annoyance to occur? Often? Not often?