01-04-2019 06:59 AM - edited 01-04-2019 06:59 AM
I called Verizon on Wednesday letting them know I wasn't happy with the loss of local WUSA on Monday, December 30, 2018 at 5PM. Basically they would care less.
Verizon person kept saying "You have 400 other channels to watch". I kept replying, "And none of them are CBS".
Verizon refused to offer a refund or discount for the loss of WUSA as, according to them, "We can make channel changes anytime we want".
In my opinion Verizon breached the contract by not providing what was agreed when I agreed to the contract.
Verizon has lost me as a customer. When my current is up I will go elsewhere.
What is with the loss of CBS and ABC family Channels? While I can still see the CBS channel, there is no content on the channel guide so my DVR will not record any shows. I absolutly hate when the programming changes. I selected this company based on what it provided and the it arbitraily changes the content. So frustrated!
I am glad WUSA is back on our TV, but as of this morning, the channel guide was still showing WUSA as being unavailable. Please restore the Channel Guide for WUSA ASAP if it has not already been done. Nothing can be DVR'd on that channel without the program guide.
JUST FORCE YOUR GUIDE TO UPDATE. Several ways. Easiest is probably pull the plug, what a minute, and plug it in again. Should update the guide. There is also a option in some menus that should work (menu, customer support, top support tools, fix Fios TV Issues)
I know it's only a small amount but I am seeking credit for the channels I agreed to receive in my cable contract lineupwith Verizon. If everyone attemtps to do this, perhaps the big boys will think twice before pulling the pulg on another channel. These pennies will add up.
Verizon (like most other cable providers) have terms in their contracts that they can add and delete content at any time.
Removal of content does not entitle you to a refund.