Re: Video On Demand not working for Premium Channels
CharlesH
Specialist - Level 1
The VOD assets are held at each VSO/VHO depending on the area.
0 Likes
Re: Video On Demand not working for Premium Channels
DRHOLIDAY
Newbie

HI,

 I'M HAVING THE EXACT SAME PROBLEMS AND APPARANTLY MANY OTHER PEOPLE THAT I TALK ARE TOO.  {please keep it relevant}  FOR THE FIRST TIME IN MY LIFE I WANT TO THANK THE CABLE COMPANY FOR BEING THEIR.  I WAITED MONTHS TO GET VERIZON FIOS IN MY AREA AND FINALLY AFTER GETTING IT I HAD NOTHING BUT A BIG DISAPPOINTMENT.  TECH SUPPORT HAS NO CLUE, TV IS GOING TO BE VERIZON'S DOWNFALL, THEY SHOULD HAVE LEFT IT TO THE CABLE COMPANY AND STUCK WHAT THEY ARE GOOD AT... FEES AND PHONES. 

TECHS SUPPORTS RESOLUTION:  IF A SIGNAL CAN'T RESOLVE THE STB BOX NOTHING CAN... TRY TO CANCEL SERVICE AND REPS WILL BE RUDE AND TELL YOU THEIR IS A 179.00 CANCELLATION FEE.  WHY SHOULD WE PAY WHEN THEIR IS A BREACH OF CONTRACT.  THEY ARE ADVERTIZING THE BEST NETWORK AND INSTEAD SHOULD BE ADVERTIZING A NO-WORK CABLE COMPANY.

ANOTHER DISSATISFIED CUSTOMER.... STAY AWAY!!!

Message Edited by ElizabethS on 07-13-2009 10:26 PM
0 Likes
Re: Video On Demand not working for Premium Channels
spacedebris
Master - Level 2
Dr Holliday, if you are having the same problem and you see here that the experts are working on solving these problems. I see that you've only posted one time. Try posting your issue here and giving Techman and Charles a chance to fix it. Its obviously a problem that they know how to fix and it doest take long for them to fix it.
0 Likes
Re: Video On Demand not working for Premium Channels
8string1
Enthusiast - Level 1
Finally got this resolved by calling VZ support and having them delete HBO, then add it.  I think the problem was due to a free trial of premium programming that I received when I originally got FiosTV.  I had asked them to remove everything except HBO when the trial period was over.  
0 Likes
Re: Video On Demand not working for Premium Channels
ScottM
Enthusiast - Level 3

I've been there!  This past April I spent hours over a few days on the phone with customer service reps (CSRs) trying to get premium VOD to work correctly. I was switched between departments (billing and technical support).

My problem was I was under old billing packages (and paying more than I should have been). Somehow this also prevented me from receiving some VOD programming. I got error messages like:

- “Technical info: Not entitled to subscription” and

- to receive the VOD selection there would be an extra “$0/month charge”

One single kind CSR (Ferlita) deleted my premium subscriptions gave me the newer package (all premiums for $30) which also activated the VOD for all channels and stopped the error messages. Before I was lucky enough to reach this one kind person though, IT WAS HELL. Too bad they can't clone Ferlita.

Now that my VOD works, can anyone tell me why Verizon does not load HD VOD programming when the premium service intends. HD VOD programming is still not loaded when my neighbor receives it on Comcast and as advertised by Showtime, Starz, etc. 

0 Likes
Re: Video On Demand not working for Premium Channels
Zootube
Newbie

How is this going to be fixed. I noticed this same issue. Contacted the FSC, reported a ticket on this issue. I was told this would be corrected that day, the next at the latest. That was 3 days ago. IFC on demand is still not working. I call back in and get the runaround between the sales office and repair. I cant believe that something so simple would be such a problem. Bottom line is that it appears this is happening to anyone that had the Premium package prior to Fios adding IFC on Demand and no one seems to know how to fix this. Can anyone tell me how to resolve this????

0 Likes
FOD (fios on demand) "SEARCH"
Matty
Newbie

the fios on demand - search option - list some movies as free.  [edit]

there were 2 movies that i found after searching, and wanted to watch. both said "free" 24 hour rental.

however, when i clicked "OK" to watch them, i then got a message saying that i was not subscribed to the channel for viewing. If they are "free" why should i or anyone have to subscribe to a channel to view them. this needs to be reported and corrected. it is false advertisement and just another disappointment for me since i've been a fios customer!

0 Likes
Re: Video On Demand not working for Premium Channels
GM513
Newbie

Add me to the list of customers who cannot access the VOD for premium channels even though I am subscribed to all tghe premium channels.

HELP!!!!

0 Likes
Re: Video On Demand not working for Premium Channels
ScottM
Enthusiast - Level 3

Have you switched programming packages recently?   Here is a summary of my latest premium VOD problem and how it was resolved. 

I have always subscribed to all premium channels.  My contract was up and I called on 1/16/10 to see what kind of deal I could get if I renewed and perhaps even added Epix to my package.   I was sold the new “Ultimate HD” package, which I had had never heard of, with HBO/Cinemax as an extra cost with a 1 year monthly credit to compensate for the extra cost if I did a 2 year commitment.   I was promised by the FiOS rep that I would get EVERYTHING I was currently receiving, plus Epix.  I previously had the Extreme HD package with the SHO/TMC/Starz/Encore/HBO/MAX/IFC/Sundance channels for $30/month. 

 

Firstly the new package did NOT include Starz/Encore which I was told it did, but that is another story. 

The worst thing however was I could no longer receive the VOD for SHO, TMC, IFC, and Sundance.  It said, “not subscribed to package”.   I was on the phone, mostly on hold, for at least 10 hours, over three days.  The couple of dozen people to which I spoke all said that I should be receiving these premium VOD channels, but no one could fix it.  I was promised a call back by three difference reps that did not. 

 I finally asked billing to go back to my previous package and they refused.  “You are committed to the new package” now.  Several technicians confirmed they have encountered this VOD problem with other customers.  One technician said it has to do with the Epix channel and the Ultimate HD package hosing the VOD. 

Of the night “after hours” technicians suggested that I call the Billing Dept in the morning and ask them to remove ALL premium channels/packages from my account and downgrade to the “Extreme HD” package.  After that is done I should add back the premium channels.  I followed his instructions and I got all my premium VOD channels back. 

I am disappointed that the “new” Extreme HD package does not include many of the sports channels and some movie channels (MGM-HD, Hallmark Movie HD) that I had with the Extreme HD package just the previous week.   But I have all my premium VOD channels, which was my first priority.  

0 Likes
Re: Video On Demand not working for Premium Channels
GM513
Newbie

I have the Movie/HBO/Cinemax Package.  have tried to access free movies and sereis episodes. I always get the message that I am not subscribed.

0 Likes