What happened to star information on movies?

SOLVED
Reply
Highlighted
Contributor
Contributor
Posts: 2
Registered: โ€Ž02-24-2010

What happened to star information on movies?

Message 1 of 17
(5,593 Views)

First it was bad enough that FiOS doesn't supply any star ratings as they really can help in choosing movies, they now don't even include the names of stars in movies. Sometimes I'm not sure about a name of a movie but can identify it by who's in it, but now there's no longer star info, at least on my STB. Does anyone know anything about this and whether it's permanent? They have to know that this makes for a poor customer experience. Are they that clueless?

1 ACCEPTED SOLUTION

Accepted Solutions
Highlighted
Gold Contributor VII Gold Contributor VII
Gold Contributor VII
Posts: 2,000
Registered: โ€Ž05-27-2010

Re: What happened to star information on movies?

Message 2 of 17
(5,558 Views)

This was recently discussed on this thread.  The cast information, when provided by the service from which Verizon receives the channel guide information, is available on the full screen info display (press info twice on a movie or other selection) to see the full description and cast information.

 

View solution in original post

16 REPLIES 16
Highlighted
Gold Contributor VII Gold Contributor VII
Gold Contributor VII
Posts: 2,000
Registered: โ€Ž05-27-2010

Re: What happened to star information on movies?

Message 2 of 17
(5,559 Views)

This was recently discussed on this thread.  The cast information, when provided by the service from which Verizon receives the channel guide information, is available on the full screen info display (press info twice on a movie or other selection) to see the full description and cast information.

 

View solution in original post

Highlighted
Contributor
Contributor
Posts: 2
Registered: โ€Ž02-24-2010

Re: What happened to star information on movies?

Message 3 of 17
(5,515 Views)

Thanks! I didn't know that clicking again would show more info (which is actually a third press of Info). It's a bit quirky as the extra cast info doesn't always show, sometimes it will if I use the "Full Info" on the left, but now that I know that the cast info is probably in there somewhere I'll keep trying. Thanks again.

Highlighted
Gold Contributor VII
Gold Contributor VII
Posts: 2,323
Registered: โ€Ž08-05-2008

Re: What happened to star information on movies?

Message 4 of 17
(5,496 Views)

It's 2 clicks if in the guide, 3 if while viewing the show in question.

If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
Highlighted
Gold Contributor VII Gold Contributor VII
Gold Contributor VII
Posts: 1,759
Registered: โ€Ž05-22-2010

Re: What happened to star information on movies?

Message 5 of 17
(5,443 Views)

@Keyboards wrote:

It's 2 clicks if in the guide, 3 if while viewing the show in question.


Actually full info is not available on DVR recordings, only live view.  So it is annoying that stars are often missing in the basic info.

Highlighted
Gold Contributor VII
Gold Contributor VII
Posts: 2,323
Registered: โ€Ž08-05-2008

Re: What happened to star information on movies?

Message 6 of 17
(5,405 Views)

 


@tns wrote:

@Keyboards wrote:

It's 2 clicks if in the guide, 3 if while viewing the show in question.


Actually full info is not available on DVR recordings, only live view.  So it is annoying that stars are often missing in the basic info.


Nevr said it was available during DVR playback, but when LIVE viewing.  OP never mention DVR playback just that it wasn't available on their STB so that is why I answered the way I did

 

If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
Highlighted
Gold Contributor VII Gold Contributor VII
Gold Contributor VII
Posts: 2,000
Registered: โ€Ž05-27-2010

Re: What happened to star information on movies?

Message 7 of 17
(5,387 Views)

Part of me thinks that if you're recording something on your DVR -- you probably should already know that you want to watch it regardless of who's in it?!?   Of course, I have myself occasionally watching a show and wondering who a particular actor is when I can't place their name/face.   But then, I have internet and IMDB for that.   ๐Ÿ™‚

Highlighted
Contributor
Contributor
Posts: 4
Registered: โ€Ž06-09-2011

Re: What happened to star information on movies?

Message 8 of 17
(1,834 Views)

FIOS is not providing the cast/star info for the movies.  Clicking twice doesn't work anymore---if it ever did.  What's happened?

Highlighted
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 5,173
Registered: โ€Ž08-05-2008

Re: What happened to star information on movies?

Message 9 of 17
(1,830 Views)

@lanelle wrote:

FIOS is not providing the cast/star info for the movies.  Clicking twice doesn't work anymore---if it ever did.  What's happened?


I just checked a number of channels showing movies and the cast info was available on all of them. I checked several Starz and Showtime channels, plus FX and Universal (the only free channels I happened to see that had movies right now), and all were fine.

 

Where are you located? I am in North Texas, perhaps it is a local issue. Or maybe you are not clicking far enough; when I am just viewing the movie it takes 3 clicks to see the cast info, only 2 clicks when in the Guide.

 

__________________________________
Justin
Verizon FiOS TV, Internet, and phone
QIP7232, IMG 1.8, Build 02.54
Keller, TX 76248

Highlighted
Contributor
Contributor
Posts: 4
Registered: โ€Ž06-09-2011

Re: What happened to star information on movies?

Message 10 of 17
(1,670 Views)

Just called FIOS  to ask and was told that's just the way it is as part of their "changes" to "improve" the guide.  Since they used to do it for years, I don;t see it as an improvement but just another way to provide less service.  The cast members are an important part of movie watching decisions and should be available for all movies since they are provided for "on demand" and "pay for view".  Is there any reason for this other than "that's just the way it is"?

How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.
Covid19


Browse Categories
Categories:
Posts

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.