What's Going On With Your Guide?
mm112
Specialist - Level 1

There are a lot of issues that currently exist with your guide and for whatever reason the people in your company are not getting the issues corrected and the guide continues to get worse. I have previously posted on here about how a lot of the data does not match on the guide and that i have taken it upon myself to get the channels corrected for everyone nationally who has fios for their tv but more problems continue to pop up everyday. For example channel 218 vh1 classic has for the next few days "to be announced" on the guide with their being no indication of any programs on there coming soon. Another is cnn channel 100 or 600 in hd which next weekend the data that you have for next saturday and sunday is the schedule of what is usually on monday through friday. There is another channel called mega tv channel 466 that i was watching yesterday and everything was fine with it but now when i go to that channel there is a message saying "mega tv has been temporarily discontinued by the provider." Another channel that you just added is a brand new movie channel encore espanol channel 363 that has been there for a week already with a logo and a schedule of movies for the last week but when i try to either watch or tape something the message that i get is "verizon new content coming soon."  Now in the past i have mentioned a lot of issues that exist with the current guide but now new problems continue to pop up everyday. I hope that you are truly trying to correct these issues and if you did not know about them then you now know. As far as the guide is concerned i have been getting things corrected on my own but it has been a lot of work so i have provided you with the name and number of the man who is responsible for all of the data that appears on your guide because it is his job to make sure all verizon customers have the most accurate data on their boxes. If your techs were to call him or email him with the email address that is on my ticket he will get any issues with the data on the guide corrected immediately. He works for the company that is your guide provider plus the guide provider of two of your competitors who if contacted his techs will correct everything. As for mega tv i see that they are getting a lot of complaints on their website about what is going on with the channel not appearing on the fios guide so i wonder if this is a contract dispute, a temporary thing of the channel not being there or if this is an indication of the fact that you may be adding some more channels in spanish as you are also doing with encore in espanol channel 363. If so then i hope that you have finally heard the requests that go back several years of people asking that canal sur peru or any kind of channel from peru be added because you have every other spanish speaking country in your spanish package but a channel from peru. It is not only the guide that is an issue but your widgets are a problem too. The tmz widget for example has been in and out with it rarely ever working as it should.

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Re: What's Going On With Your Guide?
Anthony_VZ
Master - Level 3

I'm sorry for the content problems that you are having., I have sent you a private message to get more information.

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Re: What's Going On With Your Guide?
sue1000
Enthusiast - Level 2

the new guide is CRAP!!!!  Go back to the previous version

Re: What's Going On With Your Guide?
sue1000
Enthusiast - Level 2

your website is one of the most user UN-friendly I have ever encountered

Re: What's Going On With Your Guide?
mudpie1
Enthusiast - Level 1

i agree, the new guide is horrible.  awful.  i want to have the option to go back to the version before this one. did we get a warning of this change?

Re: What's Going On With Your Guide?
skyesmom
Enthusiast - Level 1

Whatever update happened to the Guide this morning is awful  Everything is blurry and hard to read.  How do I fix this or can we revert to a previous version?

Re: What's Going On With Your Guide?
Justin46
Legend

All of you complaining about the new Guide are just wasting your time. I have had the new Guide for maybe a month now, and I love it, I think it is far, far, far, far better than the old one. So it all depends on you perspective I guess, or maybe your willingness to accept change. But the change has occurred, and there is no way for you to get the old Guide back.

Now, there are a few options that you can experiment with that might make a difference. In the Menu on the STB, take a look at the various options under

Menu ==> Settings ==> Video

that you might try adjusting, especially if you have an SD TV attached to an HD STB.

You can also choose the default format of the Guide you want to see, this might help some.

__________________________________
Justin
FiOS TV, Internet, and phone user
QIP7232, QIP7100-P2, IMG 1.9A
Keller, TX 76248

Re: What's Going On With Your Guide?
kmholle88
Enthusiast - Level 1

I'm also really unhappy with the new guide. It's much more difficult to read, and it functions much, much slower than the old guide. It takes at least a full 2 seconds to simply scroll down one channel in the guide. My biggest complaint is that the guide automatically defaults to "all channels" instead of a favorites list. Since I don't subscribe to all channels, this is very annoying. The old guide stayed on my personalized "favorites" list every time, and the new guide automatically changes back to "all channels" every time you exit the guide. Is there a way to set a favorites list as the default guide?

Re: What's Going On With Your Guide?
Justin46
Legend

@kmholle88 wrote:

I'm also really unhappy with the new guide. It's much more difficult to read, and it functions much, much slower than the old guide. It takes at least a full 2 seconds to simply scroll down one channel in the guide. My biggest complaint is that the guide automatically defaults to "all channels" instead of a favorites list. Since I don't subscribe to all channels, this is very annoying. The old guide stayed on my personalized "favorites" list every time, and the new guide automatically changes back to "all channels" every time you exit the guide. Is there a way to set a favorites list as the default guide?


Sure, same way as in the old Guide. But at least for me, when the upgrade occurred, I did not lose my settings for Favorites, all were as I had them in 1.8. But just go back into the Menu and make the changes the same way you did before. If you need help on that let us know. There are many more options available in 1.9a than 1.8, so you really need to take the time to sit down and go through the entire Menu, you may find a number of new things that you will like.

Re: your comments on speed. I know that the 1.9a level works very slowly on the QIP6xxx boxes and the QIP2500-3 box. What model STBs do you have? If you have older boxes you can almost certainly get them replaced at a local Verizon store if one is available, or by ordering through the Verizon website. I anticipated the problem and replaced my 6416 and 2500-3 boxes with new 7232 and 7100-P2 boxes about 4-5 months ago, they perform very well, scrolling down a channel in the Guide takes maybe at most 0.5 sec. If you have a newer box, then I suggest you pull the electrical cord, wait 30 seconds, plug it back in, and see if it makes any difference.

__________________________________
Justin
FiOS TV, Internet, and phone user
QIP7232, QIP7100-P2, IMG 1.9A
Keller, TX 76248

Re: What's Going On With Your Guide?
thevigil
Enthusiast - Level 2

Noticed some of the comments about the new Verizon tv guide. I concur with the crowd indicating displeasure with the guide. Lots of wasted space on the left side, top and bottom of the new guide. The original guide presented more channels and more times with each screen display. The original guide was quite useful for me, and functioned perfectly fine. I would like the opportunity to choose between the two guides. Change isn't always a good thing.