Widget Not Updating, Missing Logos, Channels Not Matching
mm112
Specialist - Level 1

The tmz widget has not updated in at least two days as it appears to be stuck while you are missing logos for three channels (462 estrella tv, 465 antenna tv, 477 soy latino tv) where channel 465 has the logo of channel 462. Channel 1507 supercanal and channel 477 soy latino tv nothing matches at all on there where what the guide claims was on an hour ago on channel 1507 is what is on now where that channel is off by an hour. Channel 101 cnn headline news also has wrong data on it where on sunday from 7am-12pm what should be listed is weekend express just like it is on saturday and on monday, tuesday what should be listed there from 6am-12pm is morning express as it is listed on wednesday, thursday, friday. The regular cnn (channel 100 sd, 600 hd) does not match the rest of the week in the mornings on tuesday where there should be a 5am-7am show there just like it is the rest of the week followed up by a 7am-9am show but what is listed there wrongly is a 5am-6am show followed by a 6am-9am show. Cnn espanol is also not matching at 11am 5 days a week where the 11am show is not listed correctly where it is listed as an 11:15am show where the show before it is listed as being 1 hour and 15 minutes long which is wrong. Channels 1509, 1548, 1781 still have no schedules at all to tape off of instead what is on the guide all day long is a general programming message so you can not tape news shows, sports shows, or anything else on those channels which people are paying for. Another thing that is odd is that you have a movie called safe house with denzel washington on channel 112 on demand even though it does not come out for another two weeks on dvd where you can buy it but you can not rent it yet.

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Re: Widget Not Updating, Missing Logos, Channels Not Matching
mm112
Specialist - Level 1

You people at verizon who are in a position to do something to assist customers but refuse to do so are going to end up having a profound impact on verizon's bottom line but not in a good way when a lot of your customers start to drop you to go to another provider because of your complacency. I see that another customer who commented on here named victor kaplan already let the cat out of the bag and revealed what a lot of your customers are planning on doing which is dropping verizon fios because of their reluctance to help customers with problems that they have, lie about HD content that will supposedly be added soon and a lack of international content that does not reflect the diverse group of people that exist who speak a certain language where verizon believes that what is good for one particular group of people should be good for everyone else who speaks that language. There are a lot of people who are very angry with the lack of customer service that they are getting and if verizon goes the route of some other companies who simply did not care then they are destined to suffer that same fate that other companies have suffered. That online petition started by victor which can be seen by googling victor kaplan verizon where you see an october deadline for adding some HD content that exists with every provider but verizon is not the only petition that exists online as more and more verizon customers who have had enough are getting together with other customers while planning cancellation dates where a huge part of the verizon fios customer base will be gone if verizon does not start to help their customers with the problems that they are having with their service. Why bother charging people for things if they are not getting what it is that they were promised? No need to tell me that this is peer to peer but i will remind you that anyone in the country can access these forums to read what is on here but they can not comment on here just like i can read what is on the at&t forums or any other tv provider's forums where people who are thinking about becoming fios customers end up reconsidering because of all of the broken promises that fios customers have been made or because of the reluctance to address ongoing issues that verizon could care less about. I mention at&t because both of you have the same guide provider and i see that the very same things that are wrong on your guide people are complaining about them on the at&t forums which means that your guide provider is either not being notified by verizon's employees about the incorrect data that is on the guide so it will continue to remain inaccurate or fyi like verizon simply does not care. Now based on my own personal experiences with your guide provider fyi i know for a fact that if they are notified they will make those changes within 24-48 hours since i have often spoken to the data aquistions manager at fyi. He can not however make all the changes himself so i implore those of you at verizon to contact them to make the necessary corrections or those petitions will continue to grow while verizon's customer base will end up decreasing. For the record everything that i mentioned in my previous comments are still an issue and also channel 319 blackbelt tv still has a to be announced message there since last week.

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