I just checked on my TV and it was in HD in wide screen.
May depend on the program you were watching.
Could be that Willow doesn't show all of their content in HD.
01-08-2016 01:47 PM - edited 01-08-2016 01:48 PM
Hard to say.
Everytime I check it is in widescreen for me.
Are you seeing bars on either side of the program?
Does it only happen on this channel?
When you tune to it does it say WillowHD in the upper right corner?
Here is what it looks like on my TV (I am outside of Baltimore).
Do you have issues with any other channels?
WHat model STB do you have?
Update @ 8pm
The other night, I was working with Rohit (Sharma?) in support. He couldn't find a problem, so he dispatched a technician to take a look.
The Tech just left. Changed the ONT box. Nothing. Stll in SD mode even though the info bar says HD. I wonder if it's the central office?
Is this the only channel you have a problem with?