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downgraded services

Posts: 1
Registered: ‎12-01-2014

downgraded services

Message 1 of 1

Last week, in order to start saving money, I downgraded services from the Ultimate tv package to the Preferred.  I knew that I would lose the movie channels and some others, but was OK with this.  A week later, I am still getting some of the channels I was supposed to be losing, while others are indeed gone.  I've looked online and have found conflicting information as to what each package includes.  Some channel lineups I find indicate that I am supposed to be getting less channels, but some lineups seem to indicate that more channels are in fact included.  I don't see anything on my account that indicates any extra chrages for the channels that I thought I was losing, so I don't know what to think.  Any thoughts anyone?  Thanks.

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