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tried to order on-line - only allowed one bundle choice

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Mar-65
Nickel Contributor
Nickel Contributor
Posts: 27
Registered: ‎10-08-2009

Re: tried to order on-line - only allowed one bundle choice

Message 11 of 13
(3,594 Views)

 


@gene1802 wrote:

 Is there somewhere on-line that you can see your agreement?  I'm sorry to say that I honestly don't know the details beyond the fact that it was a one year committment. I just signed up a year ago - I don't recall anything about a 2 year price guarantee, but I'm not sure. Is my original agreement available somewhere? Thanks.                                                          


 

 

You should be able to see your agreement details here

https://www22.verizon.com/foryourhome/MyAccount/Main/MyVerizon/MyVzServices.aspx

prisaz
Platinum Contributor III
Platinum Contributor III
Posts: 6,820
Registered: ‎08-23-2008

Re: tried to order on-line - only allowed one bundle choice

Message 12 of 13
(3,591 Views)

 


@gene1802 wrote:

 Is there somewhere on-line that you can see your agreement?  I'm sorry to say that I honestly don't know the details beyond the fact that it was a one year committment. I just signed up a year ago - I don't recall anything about a 2 year price guarantee, but I'm not sure. Is my original agreement available somewhere? Thanks.                                                          


 

On your My Verizon account page it will show the commitment end date, but may also show more bundle information. It was advertized that way when I agreed to my bundle, but it may have changed. Eveyrtime I agreed to some new new bundle Verizon would send a welcome package in the mail that also explained the bundle. It may have had the two year information there in writting. I know mine did.

 

ggma1126
Bronze Contributor II
Bronze Contributor II
Posts: 269
Registered: ‎08-15-2008

Re: tried to order on-line - only allowed one bundle choice

Message 13 of 13
(3,536 Views)

I was faced with the same problem when I upgraded to digital voice -made to leap to Ultimate to keep the channels I wanted -  what I ran into was it was advertised for 125 and I got charged 140   when I mentioned the 125  price to sales rep he stated no it was 139.99  - Not happy about that  at all I might just call and complain to billing about that 

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