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tv channel listings

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Bronze Contributor I
Bronze Contributor I
Posts: 67
Registered: ‎12-17-2008

tv channel listings

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I've been trying for quite a while to bring up the list of channels available for Fios in my area. Every time I try I just get "processing channel list"......but it never does. It's been like this for quite a while now. This is not a good way to add new customers!!
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Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 5,173
Registered: ‎08-05-2008

Re: tv channel listings

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Ahhh....using Safari then?

 

I downloaded Safari just now and tried to view the channels on my PC, it just sat there, never finished, just like you described. So I am guessing it is a Safari problem, or a website incompatibility with Safari. Have no idea what the problem could be, or even who you should report it to. I guess I would start with Apple, since the page works in IE and Firefox.

 

I created a PDF of the web page for your zip and put it on a website I maintain. Here is a link to the PDF:

 

www.lakekiowatx.com/document/2446149768channels_19083.pdf

 

It is in alphabetic sequence, if you want it in channel number sequence let me know. 

 

If you have any problems getting the pdf let me know.

 

__________________________________
Justin
Verizon FiOS TV, Internet, and phone
QIP6416, IMG 1.6.2, Build 08.58
Keller, TX 76248

 

 

Message Edited by Justin on 07-19-2009 06:46 PM

View solution in original post

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Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 5,173
Registered: ‎08-05-2008

Re: tv channel listings

Message 2 of 9
(10,565 Views)

Works fine for me. 

 

What URL are you going to? I just used this one:

 

http://www22.verizon.com/Residential/FiOSTV/ChannelLineup/ChannelLineup.htm

 

It does take quite a while before it displays the list of channels, maybe 15-20 seconds or so.

 

What zip code and optionally city/town are you entering? If you will provide that I will try it to see if I get the same problem.

 

__________________________________
Justin
Verizon FiOS TV, Internet, and phone
QIP6416, IMG 1.6.2, Build 08.58
Keller, TX 76248

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Bronze Contributor I
Bronze Contributor I
Posts: 67
Registered: ‎12-17-2008

Re: tv channel listings

Message 3 of 9
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Tried it for 20 minutes this morning and then gave up. Trying it again now........no luck. Perhaps its the area. I'm trying to get the listings for 19083 - Haverford twp. 
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Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 5,173
Registered: ‎08-05-2008

Re: tv channel listings

Message 4 of 9
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I just tried it right now, zip 19083, came up with Lower Merion Township first, selected Township of Haveford, displayed the channel lineup just fine. 

 

What OS and browser are you using? I have no idea whether maybe Java or JavaScript might be required, I have them turned on, you might check that.

 

All I can tell you at this point is the website does work for me, gives me the channel lineup ok.

 

Obviously it would be best if we can figure out why you cannot see the channel lineup. But if you want to PM me and give me an email address I can capture the screen image and email it back to you.

 

__________________________________
Justin
Verizon FiOS TV, Internet, and phone
QIP6416, IMG 1.6.2, Build 08.58
Keller, TX 76248

 

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Bronze Contributor I
Bronze Contributor I
Posts: 67
Registered: ‎12-17-2008

Re: tv channel listings

Message 5 of 9
(10,528 Views)
I'm using a Mac, OS 10.5.7.  and it cannot access the channel listings. 
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Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 5,173
Registered: ‎08-05-2008

Re: tv channel listings

Message 6 of 9
(10,521 Views)

Ahhh....using Safari then?

 

I downloaded Safari just now and tried to view the channels on my PC, it just sat there, never finished, just like you described. So I am guessing it is a Safari problem, or a website incompatibility with Safari. Have no idea what the problem could be, or even who you should report it to. I guess I would start with Apple, since the page works in IE and Firefox.

 

I created a PDF of the web page for your zip and put it on a website I maintain. Here is a link to the PDF:

 

www.lakekiowatx.com/document/2446149768channels_19083.pdf

 

It is in alphabetic sequence, if you want it in channel number sequence let me know. 

 

If you have any problems getting the pdf let me know.

 

__________________________________
Justin
Verizon FiOS TV, Internet, and phone
QIP6416, IMG 1.6.2, Build 08.58
Keller, TX 76248

 

 

Message Edited by Justin on 07-19-2009 06:46 PM

View solution in original post

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Bronze Contributor I
Bronze Contributor I
Posts: 67
Registered: ‎12-17-2008

Re: tv channel listings

Message 7 of 9
(10,496 Views)
Thanks for sending the file Justin.........Yes, it must be a safari issue. Just for the heck of it I might download firefox to see if it works. 
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Bronze Contributor I
Bronze Contributor I
Posts: 67
Registered: ‎12-17-2008

Re: tv channel listings

Message 8 of 9
(10,487 Views)
FYI, I did download firefox for Mac and it worked fine so this must be a Safari issue and not an issue with the Mac OS. Thanks again for your help.
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 5,173
Registered: ‎08-05-2008

Re: tv channel listings

Message 9 of 9
(10,490 Views)

You are more than welcome. And thanks for the update, always good to know the probable source of the problem and the solution (or at least a circumvention). I do wonder though what it is in the web page that Safari doesn't like.....

 

__________________________________
Justin
Verizon FiOS TV, Internet, and phone
QIP6416, IMG 1.6.2, Build 08.58
Keller, TX 76248

 

 

 

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