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unable to set dvr to record using laptop away from home

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ronk
Contributor
Contributor
Posts: 1
Registered: ‎09-20-2012

unable to set dvr to record using laptop away from home

Message 1 of 3
(498 Views)

logged into myverizon, select tv listings find a show (any show) for tomorrow, selectt it and select list details but i never see the two red record show or record series buttons.  all i ever get is show times etc.  the sample shows the record tabs but i never see them no matter what show i select.  it does not matter if i find it via search or tv listings.

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Anthony_VZ
Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 3,216
Registered: ‎02-24-2011

Re: unable to set dvr to record using laptop away from home

Message 2 of 3
(449 Views)

Your DVR isn't processing it's daily registration.  You can unplug the STB then when it comes back up got into the menu, scroll down to customer support, then self diagnostic and start it.  You should then see that listener 1 or 2 started.  Try accessing the DVR via the phone or web again.  If your still having an issue go back to menu to setting to remote DVR then web access.  Here you should have the option to disable. Disable the remote DVR and then enable it again and test for access.  If at this point it still isn't working we may need to set back up the portmapping and to reply back letting me know

Anthony_VZ

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Hubrisnxs
Platinum Contributor III
Platinum Contributor III
Posts: 5,881
Registered: ‎07-22-2009

Re: unable to set dvr to record using laptop away from home

Message 3 of 3
(431 Views)

you can also reboot your set top box remotely through the verizon repair page, if you are away from home

 

www.verizon.com/repair   select quick fix

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