unordered movie
mamapeg2
Newbie

When I turned on my TV "Fifty Shades of Grey" came on.  I immediately exited the movie - I idd not order it,  Actually, I rushed home to see NCIS.  I don;t want to be charged for if.

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Re: unordered movie
CRobGauth
Community Leader
Community Leader

This is a user supported forum.
Check your account.

If you were billed, you will need to contact customer service to have the charge removed.

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Re: unordered movie
SinCara
Specialist - Level 2

As said, you need to call billing.

Was someone home that may have accidently ordered it? Or was a pet home? Although rare phantom orders do happen for whatever reason even if Verizon deny's it as it happened to my parents at their house.

I suggest setting up a pin for ondemand purchases if you haven't yet.

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