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1.6.1 FIX

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TheSanchez
Silver Contributor I
Silver Contributor I
Posts: 218
Registered: ‎11-01-2008

Re: 1.6.1 FIX

Message 71 of 110
(6,439 Views)

1. I am having problems with HD channels where they breakup, sound drops, and eventually says "Channel Unavaiable." I have read that this problem is caused by any of a host of things including HDMI cables, loose connections, and firmware. Are we saying that the 1.6.1 fix is expected to fix my issue. Also, does it address a problem with HDMI connections or is the Channel Unavaiable problem come from something else.  No the problem your thinking of is the currently unavailable bug on a 7xxx series stb.  If you were to call in to me in support and tell me the first line of this I immediatly think signal.  Call support. 

 

2. I live in Long Beach Caifornia, which about 35 miles from Pomona. I am serviced by VHO3 Pomona, CA? Yes

 

3. Right now I have pretty much lost Sci-fi HD, USA HD, and a few other channels. Is there any point in calling customer service? Can they do anything for the 6 weeks I have to wait for the update? After normal troubleshooting(if not done already) I feel a tech should be sent out for this.  The 7xxx series bug is an immediate currently unavailable message...your symptoms are a progressive deterioration.  Please cal 1-888-553-1555 and yell agent a few times at the robot. 

TheSanchez
Verizon Telecom
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NickYS
Contributor
Contributor
Posts: 4
Registered: ‎01-16-2009

Re: 1.6.1 FIX

Message 72 of 110
(6,402 Views)

Thank you for the response. I will try all the fixes I have read about again just to be sure.

 

BTW The channels are dropping out on two TV's, one TV is using the HD-DVR, and the other is using a HD-Reciver only. Does that help narrow the problem down to a signal problem that will require a service tech?

 

Thanks again for the quick reply, I am dreading calling support because it always seems to make me mad. 🙂 So having a place like this to get some info before hand is great.

zooky
Bronze Contributor II
Bronze Contributor II
Posts: 110
Registered: ‎01-19-2009

Re: 1.6.1 FIX

Message 73 of 110
(6,351 Views)

 Please cal 1-888-553-1555 and yell agent a few times at the robot. 


Different subject: The Robot  I had a stroke which mangled my vocal chords.  As a resul, the "robot" can't understand what I'm saying.  This makes for a truly exasperating call trying to reach Tech Support, etc.  Anyway to "avoid" the robot?

matcarl
Gold Contributor V
Gold Contributor V
Posts: 1,426
Registered: ‎08-05-2008

Re: 1.6.1 FIX

Message 74 of 110
(6,210 Views)
It was just reported that 1.6.1 has been delayed due to the audio problems in OR & WA
TimSykes
Gold Contributor III
Gold Contributor III
Posts: 1,059
Registered: ‎10-21-2008

Re: 1.6.1 FIX

Message 75 of 110
(6,205 Views)

@zooky wrote:

 Please cal 1-888-553-1555 and yell agent a few times at the robot. 


Different subject: The Robot  I had a stroke which mangled my vocal chords.  As a resul, the "robot" can't understand what I'm saying.  This makes for a truly exasperating call trying to reach Tech Support, etc.  Anyway to "avoid" the robot?


Most can be bypassed if you dont say anything. 

 

TimSykes
Gold Contributor III
Gold Contributor III
Posts: 1,059
Registered: ‎10-21-2008

Re: 1.6.1 FIX

Message 76 of 110
(6,209 Views)

@matcarl wrote:
It was just reported that 1.6.1 has been delayed due to the audio problems in OR & WA
That sucks, but also good. I want to my Streaming HD fixed, but its nicethat they are going to fix it before they roll out to everyone. 

 

nascar
Gold Contributor IV
Gold Contributor IV
Posts: 1,252
Registered: ‎09-11-2008

Re: 1.6.1 FIX

Message 77 of 110
(6,091 Views)

Hopefully it won't take long and we will get some new roll out dates soon.

 


@matcarl wrote:
It was just reported that 1.6.1 has been delayed due to the audio problems in OR & WA

 

zooky
Bronze Contributor II
Bronze Contributor II
Posts: 110
Registered: ‎01-19-2009

Re: 1.6.1 FIX

Message 78 of 110
(6,083 Views)
I'm coming over from Direct TV (next Mon).  They have what is called "Cutting Edge" releases which are Beta in nature - as such you takes your chances, if it's broke don't yell at them (you can always re-install the released product).  As such, you're a testor (don't you dare get teste with them - OR ELSE).  Anything like that available from Verizon?
matcarl
Gold Contributor V
Gold Contributor V
Posts: 1,426
Registered: ‎08-05-2008

Re: 1.6.1 FIX

Message 79 of 110
(6,067 Views)
Unfortunately no, you get what you get, bugs and all and have to wait until it's fixed, no turning back to a previous release.
nascar
Gold Contributor IV
Gold Contributor IV
Posts: 1,252
Registered: ‎09-11-2008

Re: 1.6.1 FIX

Message 80 of 110
(6,068 Views)

This would be a nice addition for those that want to try the cutting edge software before release.  I'd be interested for sure.  As long as their was a way to get the current production release anytime I wanted.

 


@zooky wrote:
I'm coming over from Direct TV (next Mon).  They have what is called "Cutting Edge" releases which are Beta in nature - as such you takes your chances, if it's broke don't yell at them (you can always re-install the released product).  As such, you're a testor (don't you dare get teste with them - OR ELSE).  Anything like that available from Verizon?

 

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