Accessibility Resource Center Skip to main content
Get it fast with In-Store & Curbside Pickup or same day delivery.

1.6.1 killed my audio

Copper Contributor
Copper Contributor
Posts: 17
Registered: ‎08-06-2008

Re: 1.6.1 killed my audio

Message 11 of 26

@TimSykes wrote:
Your right, but most receivers will have digital coax before optical. 

@CeeZee wrote:

@TimSykes wrote:
Did you try to use the digital coax, It can be a work around until the optical fix.
Not everyone has digital coax on their receivers.



Yeah, my old Sony receiver is weird. It does have digital coaxial but I can only assign it to either the DVD input or the CD input. Not the TV/SAT input! I guess I could set it to the CD input, set the Sony receiver to CD, and that would work. I'm only running the audio part through the receiver, the video is via HDMI. And I use my DVD player for DVDs and CDs so the CD audio is unused. Oh well, hope I don't have to do any of this!


Bronze Contributor II
Bronze Contributor II
Posts: 188
Registered: ‎08-04-2008

Re: 1.6.1 killed my audio

Message 12 of 26
What model STB's are seeing the issue? This could be a critical part of the puzzle as well...
Copper Contributor
Copper Contributor
Posts: 13
Registered: ‎01-14-2009

Re: 1.6.1 killed my audio

Message 13 of 26
I am at work now (I had to come to work to get away from my family that hates me for getting this stuipid FIOS) so I can't check the model number of the box, but it is one of those Home Media DVRs that you get free for a year and you are supposed to be able to watch shows recorded on the DVR from other tvs in the house.  Yeah right.
Gold Contributor IV
Gold Contributor IV
Posts: 1,340
Registered: ‎10-13-2008

Re: 1.6.1 killed my audio

Message 14 of 26

everyone I need you to check your volume settings to make sure they didn't default to 0.


please post everything under the Menu.....Settings......Audio.......


Should be Volume Control, Audio Format, Volume Control, and Dynamic Range please.



also if you have hdmi connected and are experiencing no sound



User Settings - Additional HDMI Settings :
Audio Output - Auto, L-PCM, Passthrough 
Message Edited by Techman28 on 01-14-2009 10:32 AM
Copper Contributor
Copper Contributor
Posts: 8
Registered: ‎09-17-2008

Re: 1.6.1 killed my audio

Message 15 of 26

I've tried reseating the optical cables and switching it to a different input on my receiver, same issue.  I don't have a digital coax cable to see if that connection has the same problem.  I looked at the volume settings and it was not set to zero, audio format is surround, I don't recall the volume control setting and dynamic range is turned off.  HDMI works fine as does regular two channel.  Funny thing is that some stations started working this moning, specifically ABC and NBC.  All others I tried were cutting out.  To answer another questions, I have the 7216 STB.



Message Edited by freeridehero on 01-14-2009 09:15 AM
Posts: 3
Registered: ‎09-15-2008

Re: 1.6.1 killed my audio

Message 16 of 26

Same here.  No audio.


Using HDMI for picture, Digital Coax for audio

Silver Contributor III
Silver Contributor III
Posts: 428
Registered: ‎10-11-2008

Re: 1.6.1 killed my audio

Message 17 of 26

There was an issue with one of the updates that basically kicked the Optical Audio back to "mono mode" when the reciever was shut off.  The customer would have to turn on stb, go to menu>settings>audio and select "surround" in one of the audio tabs. 


The other work around was to leave he reciever on all the time.


Of course the third choice was to use the red and white wires to your audio reciever.


I thought this was taken care of with the last Img release...Maybe it's suppose to be corrected with the new 1.7 img release due the 1st quarter of this year.

Bronze Contributor I
Bronze Contributor I
Posts: 50
Registered: ‎11-10-2008

Re: 1.6.1 killed my audio

Message 18 of 26
I also woke up to the Verizon audio removal program.  I have a 7216 and have 3 HDMI cables going into Sony CT100 and then routed via optical cable to the television.   I tried everything mentioned on this subject and nothing worked.  So, I went to the audio section and just changed each setting and immediately went back and changed that to the setting I originally had.   It worked.   Ultimately, I changed nothing but reset all my audio settings..
Message Edited by Humble on 01-14-2009 12:05 PM
Message Edited by Humble on 01-14-2009 12:17 PM

{You have received information in your private message box -- > . It should be gold. Please Read.} 
Message Edited by KaLin on 01-14-2009 11:27 PM
Gold Contributor V
Gold Contributor V
Posts: 1,426
Registered: ‎08-05-2008

Re: 1.6.1 killed my audio

Message 19 of 26
Thanks for that tip Humble. Try and have customer service explain that one to everyone affected.
Bronze Contributor I
Bronze Contributor I
Posts: 50
Registered: ‎11-10-2008

Re: 1.6.1 killed my audio

Message 20 of 26
You are welcome.  I just made the assumption that all viewers that received the 1.6.1 update went to their computer and checked for fixes this morning.  My assumption was based on a random sample of two customers.
How-To Videos
The following videos were produced by users like you!
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.
Have a spare Fios-G1100?Learn how to bridge it into your network
Get Started


Browse Categories

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.
Modal Dialogue Title