On 10/23 I was presented with a message that stated that there had been some service enhancements. I went to check the message to see what was new, but the message simply stated that it was unavailable. So I ignored it and continued on with what I was watching. Later that night I noticed that I was having some issues using the skip forward feature where the video would appear to skip, the scrub ine wouldn't show up, and after skipping some distance it would go back to where I had started. Fair enough, this has happened before on our second DVR and was fixed easily by unplugging and restarting the box. Before I went to bed on 10/23 I unplugged our primary DVR after all the shows has finished recording.
This morning, 10/24, I woke up to watch some of the shows that were recorded the night before and I was greeted by a blank DVR. No shows were in the recorded list, available space was 100%, even my schedule is blank and there are no programs in the series manager.
While I doubt that there is any way to retrieve this information, it is very upsetting to say the least. A software update should never wipe a feature after the next reboot. I'm at a loss and don't want to go back through and set everything up and have the next power outage take everything out again.