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Solved! Go to Correct Answer
Correct answers
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On the FAQ page found hereit has instructions to verify if it is working.
www36.verizon.com/fiostv/MyAccount/Members/RemoteDVRInfo.aspx
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Thank you!!! Is it sad that by simply answering my question you have just provided me with the best customer service ever from Verizon?
This is a chat transcript between myself and Cheniqua last week.
Chat Subject: FiOS
A Verizon eCenter Representative will be with you shortly. Thank you. (10:56:17)
Agent Cheniqua has joined. (10:56:22)
Cheniqua: Chat ID for this session is 10150829540. (10:56:22)
Cheniqua(10:56:27): Hello. Welcome to Verizon's chat service. How may I help you today?
Me(10:58:20): hello i am trying to find out how i can update my 6416 box to a 7216....how can i do that? Account Number ********* in CA
Cheniqua(10:59:20): You can upgrade your FiOS TV box, by contacting our FiOS Solutions Center directly at (888) 553-1555.
Me(10:59:55): they never know what i am talking about and tell me i cannot do that
Cheniqua(11:02:21): Verizon FiOS Solutions Center can assist you with upgrading to any available box that we offer.
Me(11:04:10): haaa...I'm glad Verizon added this chat capability to add yet another form of crappy customer service for the customer...All you are doing is telling me to call a number that is not helping me, do you understand this?
Cheniqua(11:05:36): For assistance, please contact our FiOS Solutions Center directly by telephone at (888) 553-1555. The department to which we have referred you will be able to assist you. Thank you for using Verizon's chat service.
Your session is now closed.
Thank you,
have a nice day.
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Josst10
I am getting additional info and it may go completly Live next week. I will edit this post when I decrypt the info I have so everyone will understand it 🙂
The following should have the capability for remote DVR:
Oregon, Washington, Virginia.
The Rest of us will most likely see it Next week but that is tentative
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Techman28
It is amazing that you are able to supply some information that no one in Customer service, or technical support was able to supply me with on Saturday.
There is nothing in Fios TV Central that states it is limited to anywhere, and calling into customer service and technical support only got me the response
"I have never heard of that", even after I pointed them to the web link. Then the technical support person proceeded to argue with me and tell me that "I needed
to download Media Manager".
I informed him that he was sadly mistaken, and that he needed to read the ENTIRE set of FAQ's. He finally recanted and said it would not require media manager, but
had no explaination of why it wasn't available to me.
It would be nice if Verizon was going to put this kind of information on the web, that they would state it was only in certian area's and name those area's.
By the way, it sure doesn't look to be available in Dallas Texas area.
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*UPDATED* - just submitted to this thread and I believe it should be fixed.
Hey techman28,
I received a new message on my box that the remote DVR is ready however it still doesnt seem right.
From website:
How do I verify if I have Remote DVR service?
On your main Home Media DVR go to Main Menu > Settings. If you see a listing for 'FiOS TV Remote DVR' under Settings that means you are enabled for Remote DVR
Upon doing so, i go to >Web Accessand it says 'Status: Not activated' and tells me to go to the www.verizon.com/fiostvcentral...It also shows the correct loginID that I alwasy use at that site.
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AFTER I LOGGED IN USING THE ORIGINAL LOGINID THAT THE INSTALLER HAD ME SETUP, FIOSTVCENTRAL DID AT THAT TIME PROMPT ME TO ACTIVATE THE FIOS REMOTE DVR FEATURE! VERY COOL FEATURE!!!