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1 Hour Time Shift Problem - Repeatedly

1 Hour Time Shift Problem - Repeatedly

Contributor ORHelo
Posts: 2
Registered: ‎09-25-2019
Message 1 of 2

We continue to have this problem about every 3 weeks or so; we will turn on the TV and FIOS is showing a show that is 1 hour old.  Yesterday, it did it again during the day.  Reset the box.  Then in the evening, we were watching recorded shows, it ends and as it switches back to the TV, the show is 1 hour behind.  We have changed boxes for this issue, and the last time the supervisor of the tech said she guaranteed this would not happen again: proven wrong.  I see previous posts about this with no clear resolution.  What could this be?  Getting tired of resetting/rebooting the DVR box.  

Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,732
Registered: ‎11-04-2008
Message 2 of 2

What model STB do you have?

Do you have more than one?

If so, does it happen on all or just the one?

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