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$125 upfront fee for triple play install
downfall21
Enthusiast - Level 2
‎03-14-2009 08:16 PM

Is everyone else getting charged this fee? I could see getting charged if you were not an existing verizon customer.

But we have been telephone and internet customers for 9 years now. Our account is always paid in full so I don't

even know what this charge is for.

I can't find anywhere on the signup page where it says you have to pay $125. Can someone please explain this to me?

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Re: $125 upfront fee for triple play install
jmartinez
Newbie
‎03-15-2009 03:58 AM
I got Fios Installed last month and did not pay anything upfront.
Message Edited by jmartinez on 03-15-2009 03:58 AM
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Re: $125 upfront fee for triple play install
Keyboards
Master - Level 3
‎03-15-2009 05:45 AM
@downfall21 wrote:

Is everyone else getting charged this fee? I could see getting charged if you were not an existing verizon customer.

But we have been telephone and internet customers for 9 years now. Our account is always paid in full so I don't

even know what this charge is for.

I can't find anywhere on the signup page where it says you have to pay $125. Can someone please explain this to me?

How many TVs are you requesting be hooked up?  Verizon charges for each one over 3.  Also if you need to have new coax runs installed they may charge additional (supposed to but up to the individual installer).

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Re: $125 upfront fee for triple play install
prisaz
Legend
‎03-15-2009 07:39 AM
Perhaps FIOS is doing credit checks. I have not heard of this charge. Usually they want you to do an agreement, and only charge for extra installation work. If you ask to have all your service canceled because your are moving everything to a cable company, they may wave the charge.
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Re: $125 upfront fee for triple play install
downfall21
Enthusiast - Level 2
‎03-15-2009 08:08 AM

I was charged this fee right after I ordered my service. I only had 3 TV's installed and I ran all RG6, CAT5, CAT3, and a dedicated power circuit in advance of the install. So this was not a charge for extra services. I guess I should call my CC company and dispute

the charge since I never agreed to it.

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Re: $125 upfront fee for triple play install
fiostvman
Enthusiast - Level 3
‎03-15-2009 08:57 AM

As the other posters have said, there is no installation charge for the first 3 TV's and if they don't have to run any additional wires.  Before you call your cc company, why don't you call Verizon and have the charge clarified first. 

That would be the first appropriate step.

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Re: $125 upfront fee for triple play install
Joe01880
Contributor - Level 1
‎03-15-2009 12:17 PM
It would indeed be best to call Verizon before cancelling any charges on your credit card. It has been my experience that Verizon billing can be flawed from time to time. If you cancel the charge without contacting Verizon it may actually increase your billing issue with Verizon.
Message Edited by Joe01880 on 03-15-2009 03:19 PM
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Re: $125 upfront fee for triple play install
BeachMom
Newbie
‎03-20-2009 03:31 PM
Verizon has recently begun to do credit checks before installing FiOS TV; the $125 is NOT an installation fee but a refundable deposit that should only be held for the length of your one-year contract.  You will get this money back later, and I would guess you also are getting a $150 gift card for the Triple Play, so that should ease the fee a bit!
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