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$125 upfront fee for triple play install

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downfall21
Copper Contributor
Copper Contributor
Posts: 24
Registered: ‎02-23-2009

$125 upfront fee for triple play install

Message 1 of 8
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Is everyone else getting charged this fee? I could see getting charged if you were not an existing verizon customer.

But we have been telephone and internet customers for 9 years now. Our account is always paid in full so I don't

even know what this charge is for.

 

I can't find anywhere on the signup page where it says you have to pay $125. Can someone please explain this to me?

 

 

 

7 REPLIES 7
jmartinez
Contributor
Contributor
Posts: 1
Registered: ‎03-15-2009

Re: $125 upfront fee for triple play install

Message 2 of 8
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I got Fios Installed last month and did not pay anything upfront.
Message Edited by jmartinez on 03-15-2009 03:58 AM
Keyboards
Gold Contributor VII
Gold Contributor VII
Posts: 2,323
Registered: ‎08-05-2008

Re: $125 upfront fee for triple play install

Message 3 of 8
(10,888 Views)

@downfall21 wrote:

Is everyone else getting charged this fee? I could see getting charged if you were not an existing verizon customer.

But we have been telephone and internet customers for 9 years now. Our account is always paid in full so I don't

even know what this charge is for.

 

I can't find anywhere on the signup page where it says you have to pay $125. Can someone please explain this to me?

 


How many TVs are you requesting be hooked up?  Verizon charges for each one over 3.  Also if you need to have new coax runs installed they may charge additional (supposed to but up to the individual installer).

If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
prisaz
Platinum Contributor III
Platinum Contributor III
Posts: 6,820
Registered: ‎08-23-2008

Re: $125 upfront fee for triple play install

Message 4 of 8
(10,871 Views)
Perhaps FIOS is doing credit checks. I have not heard of this charge. Usually they want you to do an agreement, and only charge for extra installation work. If you ask to have all your service canceled because your are moving everything to a cable company, they may wave the charge.
downfall21
Copper Contributor
Copper Contributor
Posts: 24
Registered: ‎02-23-2009

Re: $125 upfront fee for triple play install

Message 5 of 8
(10,864 Views)

I was charged this fee right after I ordered my service. I only had 3 TV's installed and I ran all RG6, CAT5, CAT3, and a dedicated power circuit in advance of the install. So this was not a charge for extra services. I guess I should call my CC company and dispute

the charge since I never agreed to it.

fiostvman
Bronze Contributor II
Bronze Contributor II
Posts: 78
Registered: ‎01-31-2009

Re: $125 upfront fee for triple play install

Message 6 of 8
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As the other posters have said, there is no installation charge for the first 3 TV's and if they don't have to run any additional wires.  Before you call your cc company, why don't you call Verizon and have the charge clarified first. 

 

That would be the first appropriate step.

Joe01880
Bronze Contributor II
Bronze Contributor II
Posts: 180
Registered: ‎08-08-2008

Re: $125 upfront fee for triple play install

Message 7 of 8
(10,811 Views)
It would indeed be best to call Verizon before cancelling any charges on your credit card. It has been my experience that Verizon billing can be flawed from time to time. If you cancel the charge without contacting Verizon it may actually increase your billing issue with Verizon.
Message Edited by Joe01880 on 03-15-2009 03:19 PM
Joe was here
BeachMom
Contributor
Contributor
Posts: 1
Registered: ‎03-20-2009

Re: $125 upfront fee for triple play install

Message 8 of 8
(10,610 Views)
Verizon has recently begun to do credit checks before installing FiOS TV; the $125 is NOT an installation fee but a refundable deposit that should only be held for the length of your one-year contract.  You will get this money back later, and I would guess you also are getting a $150 gift card for the Triple Play, so that should ease the fee a bit!
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