×

Switch Account

1620 and 1685 aren't available to users with CableCards

1620 and 1685 aren't available to users with CableCards

Reply
Nickel Contributor
Nickel Contributor
Posts: 38
Registered: ‎01-02-2009
Message 1 of 14
(7,741 Views)

TO WHOMEVER AT VERIZON CAN LOOK INTO THIS:

 

It appears 1620 and 1685 are not properly mapped for CableCARD users.  These two specific channels come through on my HD Tivo's with ONLY audio and NO video, whereas on the Verizon set top box they come through just fine.  

13 REPLIES 13
Highlighted
Gold Contributor IV
Gold Contributor IV
Posts: 1,340
Registered: ‎10-13-2008
Message 2 of 14
(7,717 Views)

ok I'm checking now

 

Highlighted
Gold Contributor IV
Gold Contributor IV
Posts: 1,340
Registered: ‎10-13-2008
Message 3 of 14
(7,702 Views)

is this happening on both Tivo's?  also let me know if this is happening on channel 711.  I haven't found an outtage for those channels but channels 1662 ,1680, 1682 are all out due to weather.

Message Edited by Techman28 on 01-13-2009 05:59 PM
Highlighted
Gold Contributor IV
Gold Contributor IV
Posts: 1,340
Registered: ‎10-13-2008
Message 4 of 14
(7,697 Views)

yankee_fan,

 

I checked your cable cards and I can only make contact with 3 of your 4 cable cards one in the living room my suggestion is to turn the power off on your Tivo and remove them and plug them back in to reboot the cards.

Highlighted
Nickel Contributor
Nickel Contributor
Posts: 38
Registered: ‎01-02-2009
Message 5 of 14
(7,691 Views)
OK...I just saw your message...will do it now and repost when the reboot is done
Highlighted
Nickel Contributor
Nickel Contributor
Posts: 38
Registered: ‎01-02-2009
Message 6 of 14
(7,684 Views)
ok both boxes have been rebooted as instructed
Highlighted
Gold Contributor IV
Gold Contributor IV
Posts: 1,340
Registered: ‎10-13-2008
Message 7 of 14
(7,678 Views)

ok let me know if it cleared it up.

Highlighted
Nickel Contributor
Nickel Contributor
Posts: 38
Registered: ‎01-02-2009
Message 8 of 14
(7,676 Views)
It's gonna have to wait until American Idol is over....or else I'll be sleeping in the garage for a month... LOL!
Highlighted
Nickel Contributor
Nickel Contributor
Posts: 38
Registered: ‎01-02-2009
Message 9 of 14
(7,657 Views)
Channel 1620 and 1685 are still showing the same problem (audio and no video) Smiley Sad
Highlighted
Gold Contributor IV
Gold Contributor IV
Posts: 1,340
Registered: ‎10-13-2008
Message 10 of 14
(7,627 Views)

we may be experiencing a possible outtage on those 2 channels I'll make you aware of the ETA as soon as I get it

 

How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.


Browse Categories
Categories:
Posts

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.