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1620 and 1685 aren't available to users with CableCards

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Nickel Contributor
Nickel Contributor
Posts: 38
Registered: ‎01-02-2009

1620 and 1685 aren't available to users with CableCards

Message 1 of 14
(7,874 Views)

TO WHOMEVER AT VERIZON CAN LOOK INTO THIS:

 

It appears 1620 and 1685 are not properly mapped for CableCARD users.  These two specific channels come through on my HD Tivo's with ONLY audio and NO video, whereas on the Verizon set top box they come through just fine.  

13 REPLIES 13
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Gold Contributor IV
Gold Contributor IV
Posts: 1,340
Registered: ‎10-13-2008

Re: 1620 and 1685 aren't available to users with CableCards

Message 2 of 14
(7,850 Views)

ok I'm checking now

 

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Gold Contributor IV
Gold Contributor IV
Posts: 1,340
Registered: ‎10-13-2008

Re: 1620 and 1685 aren't available to users with CableCards

Message 3 of 14
(7,835 Views)

is this happening on both Tivo's?  also let me know if this is happening on channel 711.  I haven't found an outtage for those channels but channels 1662 ,1680, 1682 are all out due to weather.

Message Edited by Techman28 on 01-13-2009 05:59 PM
Gold Contributor IV
Gold Contributor IV
Posts: 1,340
Registered: ‎10-13-2008

Re: 1620 and 1685 aren't available to users with CableCards

Message 4 of 14
(7,830 Views)

yankee_fan,

 

I checked your cable cards and I can only make contact with 3 of your 4 cable cards one in the living room my suggestion is to turn the power off on your Tivo and remove them and plug them back in to reboot the cards.

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Nickel Contributor
Nickel Contributor
Posts: 38
Registered: ‎01-02-2009

Re: 1620 and 1685 aren't available to users with CableCards

Message 5 of 14
(7,824 Views)
OK...I just saw your message...will do it now and repost when the reboot is done
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Nickel Contributor
Nickel Contributor
Posts: 38
Registered: ‎01-02-2009

Re: 1620 and 1685 aren't available to users with CableCards

Message 6 of 14
(7,817 Views)
ok both boxes have been rebooted as instructed
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Gold Contributor IV
Gold Contributor IV
Posts: 1,340
Registered: ‎10-13-2008

Re: 1620 and 1685 aren't available to users with CableCards

Message 7 of 14
(7,811 Views)

ok let me know if it cleared it up.

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Nickel Contributor
Nickel Contributor
Posts: 38
Registered: ‎01-02-2009

Re: 1620 and 1685 aren't available to users with CableCards

Message 8 of 14
(7,809 Views)
It's gonna have to wait until American Idol is over....or else I'll be sleeping in the garage for a month... LOL!
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Nickel Contributor
Nickel Contributor
Posts: 38
Registered: ‎01-02-2009

Re: 1620 and 1685 aren't available to users with CableCards

Message 9 of 14
(7,790 Views)
Channel 1620 and 1685 are still showing the same problem (audio and no video) Smiley Sad
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Gold Contributor IV
Gold Contributor IV
Posts: 1,340
Registered: ‎10-13-2008

Re: 1620 and 1685 aren't available to users with CableCards

Message 10 of 14
(7,760 Views)

we may be experiencing a possible outtage on those 2 channels I'll make you aware of the ETA as soon as I get it

 

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