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1620 and 1685 aren't available to users with CableCards

1620 and 1685 aren't available to users with CableCards

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Nickel Contributor
Nickel Contributor
Posts: 38
Registered: ‎01-02-2009
Message 1 of 14
(7,666 Views)

TO WHOMEVER AT VERIZON CAN LOOK INTO THIS:

 

It appears 1620 and 1685 are not properly mapped for CableCARD users.  These two specific channels come through on my HD Tivo's with ONLY audio and NO video, whereas on the Verizon set top box they come through just fine.  

13 REPLIES 13
Gold Contributor IV
Gold Contributor IV
Posts: 1,340
Registered: ‎10-13-2008
Message 2 of 14
(7,642 Views)

ok I'm checking now

 

Gold Contributor IV
Gold Contributor IV
Posts: 1,340
Registered: ‎10-13-2008
Message 3 of 14
(7,627 Views)

is this happening on both Tivo's?  also let me know if this is happening on channel 711.  I haven't found an outtage for those channels but channels 1662 ,1680, 1682 are all out due to weather.

Message Edited by Techman28 on 01-13-2009 05:59 PM
Gold Contributor IV
Gold Contributor IV
Posts: 1,340
Registered: ‎10-13-2008
Message 4 of 14
(7,622 Views)

yankee_fan,

 

I checked your cable cards and I can only make contact with 3 of your 4 cable cards one in the living room my suggestion is to turn the power off on your Tivo and remove them and plug them back in to reboot the cards.

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Nickel Contributor
Nickel Contributor
Posts: 38
Registered: ‎01-02-2009
Message 5 of 14
(7,616 Views)
OK...I just saw your message...will do it now and repost when the reboot is done
Nickel Contributor
Nickel Contributor
Posts: 38
Registered: ‎01-02-2009
Message 6 of 14
(7,609 Views)
ok both boxes have been rebooted as instructed
Gold Contributor IV
Gold Contributor IV
Posts: 1,340
Registered: ‎10-13-2008
Message 7 of 14
(7,603 Views)

ok let me know if it cleared it up.

Nickel Contributor
Nickel Contributor
Posts: 38
Registered: ‎01-02-2009
Message 8 of 14
(7,601 Views)
It's gonna have to wait until American Idol is over....or else I'll be sleeping in the garage for a month... LOL!
Nickel Contributor
Nickel Contributor
Posts: 38
Registered: ‎01-02-2009
Message 9 of 14
(7,582 Views)
Channel 1620 and 1685 are still showing the same problem (audio and no video) Smiley Sad
Gold Contributor IV
Gold Contributor IV
Posts: 1,340
Registered: ‎10-13-2008
Message 10 of 14
(7,552 Views)

we may be experiencing a possible outtage on those 2 channels I'll make you aware of the ETA as soon as I get it

 

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