1620 and 1685 aren't available to users with CableCards

[#1]

TO WHOMEVER AT VERIZON CAN LOOK INTO THIS:

It appears 1620 and 1685 are not properly mapped for CableCARD users.  These two specific channels come through on my HD Tivo's with ONLY audio and NO video, whereas on the Verizon set top box they come through just fine.  

[#2]

ok I'm checking now

[#3]

is this happening on both Tivo's?  also let me know if this is happening on channel 711.  I haven't found an outtage for those channels but channels 1662 ,1680, 1682 are all out due to weather.

Message Edited by Techman28 on 01-13-2009 05:59 PM

[#4]

yankee_fan,

I checked your cable cards and I can only make contact with 3 of your 4 cable cards one in the living room my suggestion is to turn the power off on your Tivo and remove them and plug them back in to reboot the cards.

[#5]

OK...I just saw your message...will do it now and repost when the reboot is done

[#6]

ok both boxes have been rebooted as instructed

[#7]

ok let me know if it cleared it up.

[#8]

It's gonna have to wait until American Idol is over....or else I'll be sleeping in the garage for a month... LOL!

[#9]

Channel 1620 and 1685 are still showing the same problem (audio and no video)

[#10]

we may be experiencing a possible outtage on those 2 channels I'll make you aware of the ETA as soon as I get it