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19 days into using Fios

19 days into using Fios

Contributor Beshoree
Posts: 1
Registered: ‎08-02-2019
Message 1 of 2

I've been on the phone now for 30 minutes with a Fios rep, very long and annoying. I'm 19 days into using Fios and I'm extremely unsatisfied. This is the 2nd call into Verizon since we switched from Xfinity to Fios on 7/21.  Poor picture quality, boxes lock up, the app sucks, when streaming live tv on the app that even locks up. 

I don't have time to sit and wait for someone to try this, try that etc... I was happy with Xfinity's service just not happy with the cost. Maybe their service justifies the cost.Smiley Mad

Moderator Moderator
Posts: 1,730
Registered: ‎07-06-2016
Message 2 of 2
Hi Beshoree,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents, who will be assisting you privately.
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