04-06-2013 07:55 PM
When my service was set up last year, the field tech brought me the newer 2-function remote (TV power and STB power buttons only) to use with the Motorolla QIP 7232-2 multi-room DVR. I'm not sure how he did it, but he programed the remote to control the volume through my sound bar. Fast forward to this weekend. I unplugged my sound bar and subwoofer to move them and reposition power cables, and now suddenly the remote won't control volume through the sound bar. It won't even control volume through the TV (Samsung). Channel selection works just fine.
I've searched high and low but can't figure out how to restore this functionality. Please do not tell me that I must have the 4-function remote in order to do this. That is absolutely NOT the case as my 2-function remote has been controlling my sound bar just fine since my equipment was installed.
Anybody have any ideas?
04-10-2013 04:30 PM
I can think of 2 possible solutions. One is Controlling the Volume through the DVR. The other is called a Key Fix. Neither of these explain why your remote stopped functioning as it used to. But one or both might solve your problem. To help understand why this issue happened and which solution is more likely, I have a few questions:
04-12-2013 07:27 AM
YES, I AM USING THE SAME REMOTE.
NO. THE REMOTE HASN'T BEEN TOUCHED IN THAT REGARD SINCE THE FIELD TECH GOT ME SET UP.
YES, THE POWER BUTTONS DO STILL POWER ON/OFF THE TV AND THE DVR.
NO, UNFORTUNATELY THE FIOS REMOTE NEVER POWERED ON/OFF THE SOUNDBAR - I HAD TO USE THE DEDICATED SOUNDBAR REMOTE FOR THAT OR TURN IT ON MANUALLY. THE FIELD TECH INDICATED THAT HE COULDN'T PROGRAM THE REMOTE FOR POWER, BUT HE *COULD* (AND DID) SET IT UP TO CONTROL VOLUME. AND THE FIOS REMOTE *DID* CONTROL THE VOLUME WITH NO ISSUE, EVER. UNTIL NOW.
IT'S JUST A SINGLE RCA-TYPE PLUG THAT CONNECTS FROM THE 'AUDIO OUT' ON THE BACK OF THE TV TO THE BACK OF THE SOUNDBAR. THE SOUNDBAR DOESN'T HAVE CONNECTIONS FOR HDMI, DIGITIAL AUDIO, ETC.
ALL CONNECTIONS ARE THE SAME NOW AS THEY HAVE BEEN ALL ALONG.
NO. NOTHING AT ALL SHOWED ON THE TV ITSELF. THE INDICATOR LIGHT ON MY SOUNDBAR WOULD FLASH EACH TIME I HIT THE VOL UP/VOL DOWN BUTTON, BUT THAT WAS THE ONLY VISUAL INDICATOR ANYWHERE IN RELATION TO CHANGING THE VOLUME.
04-12-2013 04:27 PM
Thank you for all of that information. There were two answers that interested me. The first was that you say that there is only a single RCA-type plug connecting your TV to your sound bar. Unless that plug is connected to a digital audio coax in/out, I don't think your sound bar is getting stereo (L/R). But that's not the problem you're interested in. The more pertinent answer was that nothing displayed on your TV screen when the remote was controlling your sound bar. This means that your installer actually took the longer route and performed a key fix on your remote control. If you still have your remote control manual lying around, this function is listed on page 8. Officially this function is only supposed to work on TV's. But that doesn't mean that there isn't a code on the remote that couldn't work on your sound bar.
I've never tried this option since I've never had your issue. I do not know if you have to do this with each button (Mute, VOL+, VOL-), or if programming one fixes the other two. I think I would start with Mute since the code changes every second and you need an easily recognized response in such a short period of time. Other areas of the instructions say that this process could take up to 8 minutes to search through all the codes. If you reach the end of the codes before you release the button, the remote buttons should blink 4 times rapidly and then go dark.
The other way to solve this issue is simpler. Set your sound bar volume level about where you usually put it. Then do the following:
Set the STB to control the volume.
Menu > Settings > Audio > Volume Control > Variable > OK > Exit
The volume and mute will now be controlled through the STB.
You may have to adjust the volume level on the sound bar further (I would put my amplifier level as high as possible before I start to hear speaker hiss). You may also want to connect the sound bar directly to the box using the second set of audio outs if your TV interferes with the volume control of the sound bar.
Hope these options work for you.
04-17-2013 02:23 PM
Sorry about the delay in my response. I've been tied up with work and haven't been home to try out your suggestions until today. At any rate, neither suggestion worked, unfortunately. Now, though, the volume buttons on the remote will bring up a sound bar on the tv, and the sound bar will move up and down in conjunction with the volume up/down remote buttons. It does not actually affect the volume in any way, however.
Any other ideas?
04-17-2013 09:51 PM
Hmph, that's strange. On one of my TV's I can connect to the STB through either composite/RCA or coaxial cable. On my other TV I have composite/RCA cables connecting my box to my TV and composite (audio only) from the TV down to my amplifier. In all of these configurations I am able to set my STB/DVR to control the volume and mute. (I do not have digital coax or optical either, so I can't test these.)
I would start by doing a double-check of the colors or the audio jacks making sure that they are red/white, not orange.
If your volume buttons are bringing up and controlling the volume bar on the TV screen, then you are set to control the volume through your DVR. Now it's a matter of figuring out why that's not translating into a change of volume on your TV/soundbar. First thing I would try is the mute button. The word MUTE should display within the gray bar and all sound should completely cut off. If this functions properly then it may just be a matter of setting the volume level on your soundbar low enough that the pre-amp on your DVR makes a noticeable difference in volume levels.
You had said before that you had your soundbar connected to the audio out on the back of your TV. Now that you have the remote and STB set to control the volume (that's the gray bar on the screen), I would try connecting your soundbar directly to the TV (or VCR) audio outs on the back of your DVR. This would rule out the possibility that your TV is leveling its audio out jack.
04-17-2013 10:07 PM
04-17-2013 10:52 PM
Okay, that does explain it. In most cases HDMI sends digital audio. Digital is all or nothing. In order to control the volume through the box, you would need to connect it directly to your soundbar via analog audio outs. Your other choices are to purchase a 4-device remote from Verizon and hope that it has a code to control your soundbar (can't get it to control my DVD or blu-ray players), buy a universal remote that can control everything, or just keep searching for how that tech got it to work with your soundbar in the first place.
If you post or PM me a picture of your soundbar audio inputs (either from the back of the device or from its manual), I might be able to help you figure out how to connect it to the DVR directly.
04-18-2013 06:23 PM