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2 MONTHS AND STILL A TECHNITION HASNT SHOWED UP

2 MONTHS AND STILL A TECHNITION HASNT SHOWED UP

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Contributor defraim
Contributor
Posts: 1
Registered: ‎06-21-2016
Message 1 of 2
(549 Views)

i have been resheduling every week and they keep assuring me they will be there tomorrow and a technition never calls and never shows and everyone acts like they are so shocked. i need some answers why verizon is being so terrible to me

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Moderator Emeritus Moderator Emeritus
Moderator Emeritus
Posts: 6,232
Registered: ‎04-29-2009
Message 2 of 2
(532 Views)

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.

Please go to your profile page here on the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.

To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".

Please keep all correspondence regarding your issue in the private support portal.

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