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3rd Party Content Provider Apps saying I am not Subscribed?

3rd Party Content Provider Apps saying I am not Subscribed?

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Contributor bm0e
Contributor
Posts: 1
Registered: ‎01-27-2019
Message 1 of 2
(200 Views)

I don't know if it is because my services aren't installed yet, but I cannot watch content on any content provider (eg. Nick, Disney Channel, etc.). I've downloaded the apps on my android phone and I can authenticate but then the app says I am not subscribed to the channel. I have the Ultimate TV HD package and can watch on the FIos TV app so I am confused as to why the content provider apps don't think I am subscribed. I spoke to a tech in the Fios Chat but they refused to help me since it is a 3rd party app.

 

Has anyone ran into this issue before? Am I supposed to have my services installed before it starts working?

1 REPLY 1
MVP Edg1 MVP
MVP
Posts: 1,116
Registered: ‎06-24-2018
Message 2 of 2
(148 Views)

I would definitely see if it works after services are installed but if that doesn’t work try uninstalling the reinstalling. I’ve see posts on here saying that worked. 

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