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4 Black FiOS DVR's will not respond to remote.

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mutterz
Copper Contributor
Copper Contributor
Posts: 20
Registered: ‎12-01-2011

4 Black FiOS DVR's will not respond to remote.

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Last night everything was working fine and today none of my DVR's will respond to the remotes. Is there and update going around the boxes could be downloadng for something? I live in Pittsbught PA if that helps.

 

Also now they will turn on but the screen is black and they will not turn off.

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mutterz
Copper Contributor
Copper Contributor
Posts: 20
Registered: ‎12-01-2011

Re: 4 Black FiOS DVR's will not respond to remote.

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I have done the resets on them all a few times. I had to call and have them all reset from there end and that did it.

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Anthony_VZ
Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 3,216
Registered: ‎02-24-2011

Re: 4 Black FiOS DVR's will not respond to remote.

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(605 Views)

Can you manually turn on the boxes and the TV to get it working? Also in case the remotes got shuffled around the rooms, try taking one remote to each room seeing if it will work any of them.

Anthony_VZ

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prisaz
Platinum Contributor III
Platinum Contributor III
Posts: 6,820
Registered: ‎08-23-2008

Re: 4 Black FiOS DVR's will not respond to remote.

Message 3 of 4
(601 Views)

I had the same strange thing happen to my Cisco CHS-435, and the fix was to unplug the power wait a minute and plug it back in. Cold restart. Not sure exactly why it happened, but I figured a power cycle fixes many other issues, so why not this one.

 

Let us know if your issue is resolved. I am sure it probably is. A call to support, may have you do the same.

mutterz
Copper Contributor
Copper Contributor
Posts: 20
Registered: ‎12-01-2011

Re: 4 Black FiOS DVR's will not respond to remote.

Message 4 of 4
(587 Views)

I have done the resets on them all a few times. I had to call and have them all reset from there end and that did it.

View solution in original post

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