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4K channels

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shmu508
Contributor
Contributor
Posts: 2
Registered: ‎02-13-2020

4K channels

Message 1 of 4
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Channel 1498, the 4K channel will not allow me to change my video format from 1080p to 2160p. Get the “unable to change” error, I know there is no current broadcast but during the Super Bowl I was not able to watch the 4K channel. I recently upgraded to Gigabit and it hasn’t worked since that upgrade. I was able to view the 4K broadcast on 1498 prior to upgrade.

3 REPLIES 3
shmu508
Contributor
Contributor
Posts: 2
Registered: ‎02-13-2020

Re: 4K channels

Message 2 of 4
(6,488 Views)

Things I have tested include

 

resetting box

re attaching wires

testing 4K on other inputs, worked for Netflix 

sandnan
Contributor
Contributor
Posts: 1
Registered: ‎04-29-2020

Re: 4K channels

Message 3 of 4
(6,140 Views)

I spoke to Verizon about this problem, and they will not even acknowledge that the problem is on their end.

clem53
Gold Contributor III Gold Contributor III
Gold Contributor III
Posts: 1,610
Registered: ‎12-06-2010

Re: 4K channels

Message 4 of 4
(6,089 Views)

Did you make sure the input the Fios box is going to is setup for full color or whatever your TV manufacturer calls it? Do you see Netflix from the box in 4K? Have you tried going into the service menu of the box and forcing 4K there?

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