Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you switch and bring your phone.

4K on ch 1498 (fios 1)

SOLVED
Reply
ss20
Contributor
Contributor
Posts: 7
Registered: ‎02-05-2020

4K on ch 1498 (fios 1)

Message 1 of 4
(1,903 Views)

During Super Bowl, msg on screen said 4K available on ch 1498.
Pressed OK, msg on screen said I need to switch video format to 2160p.
I switched it to 2160p and got this msg:

"Unable to change to selected video format.
It may not be supported on this TV or can not be changed at this time."


I have a 4K tv (Visio model M65-E0)

How do I enable 4K?

1 ACCEPTED SOLUTION

Accepted Solutions
clem53
MVP MVP
MVP
Posts: 1,643
Registered: ‎12-06-2010

Re: 4K on ch 1498 (fios 1)

Message 2 of 4
(1,890 Views)

You have to make sure the video input on the TV is setup in the input menu for 4K enhanced. Also you need to use high-speed certified HDMI cables for the box. Once you've done that the box should recognize the TV as 4k capable. You may also need to power cycle the box.

View solution in original post

3 REPLIES 3
clem53
MVP MVP
MVP
Posts: 1,643
Registered: ‎12-06-2010

Re: 4K on ch 1498 (fios 1)

Message 2 of 4
(1,891 Views)

You have to make sure the video input on the TV is setup in the input menu for 4K enhanced. Also you need to use high-speed certified HDMI cables for the box. Once you've done that the box should recognize the TV as 4k capable. You may also need to power cycle the box.

View solution in original post

ss20
Contributor
Contributor
Posts: 7
Registered: ‎02-05-2020

Re: 4K on ch 1498 (fios 1)

Message 3 of 4
(1,791 Views)

Thanks, that worked. On my Visio there is a setting under Input Settings called Full UHD Color. I turned that on, then was able to set Fios box to 4K capable. Now I just need to wait until Verizon broadcasts another 4K event to see if it shows in 4K.

 

clem53
MVP MVP
MVP
Posts: 1,643
Registered: ‎12-06-2010

Re: 4K on ch 1498 (fios 1)

Message 4 of 4
(1,776 Views)

Great, glad that worked. If you look at on demand, there should be some free titles in 4K if you do a search for 4K. Also 1498 and 1499 are the Fios 4K channels.

How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.
Have a spare Fios-G1100?Learn how to bridge it into your network
Get Started


Covid19

Browse Categories
Categories:
Posts

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.
Modal Dialogue Title