60-minute recorded program stops at the 49-minute mark

[Turtle502]

On Tuesday, our DVR (QIP2708)- recorded a regularly-scheduled show from 8:00 to 9:00. In the DVR's recorded programs, it showed as 59 minutes, 45 seconds (roughly). Watched the show until about the 49-minute mark, but the recording stopped abruptly and returned to the DVR menu. Hitting "resume playback" results in the last 2-3 seconds playing, then it just returns to the menu.

I tried fast-forwarding and skipping to the end, with no positive result. Once it gets to this 49-minute mark, it just stops, even though the progress bar shows a 59-minute recording. I manually reset the STB with no luck. Even tried watching on a remote STB but the result was the same. There's no error message displayed; the recording just stops.

It seems, just before the issue happens at the 49-minute mark, that the recorded program starts "skipping frames". I'd almost say that the video frames are "out of sync".

We had no power outage on Tuesday, and as far as I know, everything "FiOS" was working fine, as we were watching another program at the time this recording was taking place and we're constantly using a PC someplace in the house. I'm suspecting the recorded file is just corrupt, but I'm wondering if anybody else has seen this problem....?

I can go back and finish watching the show via the broadcast network's online library, but feel I shouldn't have to do that. I'm also wondering if this is indicative of a hard-drive problem in the DVR. (Certainly, if it appears more often, I'll request a replacement.)

Any insight greatly appreciated. Thanks!

[CharlesH]

Now is this the only program where you've experienced this issue? Can you test a few other programs and see if you get similar results?If the problem is on-going, then yes we can easily ship you out a replacement DVR. It's possible the channel had an outage and went off the air for a short bit aswell so could be a freak occurance.

[Turtle502]

I'll check a couple of other programs, but since it's the "off season" (tv speaking), we haven't been recording much lately. I'll see how things go over the next couple of days.