I have the exact same issue....I have a programmable remote that runs a script to do the audio setup everytime the STB starts up cold.
Lately, the color has been going out as well, and there is a lot of signal scramble. I've tried to reset the box by unplugging but it doesn't help. I will be calling Verizon to replace my box.
Thank you for the clarification as I too am having the same problem. I wish when someone takes the time to call into Verizon tech support that they would acknowledge the presence of the problem instead of blaming my setup, my receiver, my cable, etc.
I had one technician state that since I was able to receive audio through the HDMI for the TV that was good enough as far as Verizon was concerned.
Love the product otherwise and I now have my home, cellular, internet and TV all through Verizon. I just wish that phone support would provide better customer service.
I have the same/similar issue with my Sony Surround amp with the addition of the follwing symptoms:
- I get a nasty fluttering static when the dvr is powered up
- If I then shut of the dvr I get a semi-high pitch, softer noise for a few seconds.
The only way I get the sound to work is to go to the sound menu and choose ok.
If I choose "Mono" I get the static again.
I wonder if it falsley tries to start the sound in mono and gets stuck? Can anyone else with the issue try changing the sound setting to mono?